Assistant Supervisor Amulet

Amulet; Manchester; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

NEST pension scheme

Training and development opportunities

Wagestream access

Uniform provided

Employee-owned

Job summary

Amulet is seeking a passionate, self-motivated individual to support Travelsafe Support and Enforcement Officers (TSEOs). You will be the face of the TSEO operation, assisting the supervisor and helping deliver the vision and value of the company and client.

The role requires rosters, admin, liaison with partners, training frontline staff, and ensuring compliance with safety policies. A valid SIA Door Supervisor licence is essential, with CCTV licence desirable, and you must provide a verifiable

Qualifications

• SIA Door Supervisor licence is essential.
• SIA CCTV Operator licence desirable.
• A check-able 5-year employment history for vetting purposes is required.
• Eligibility documents (passport or birth certificate, utility bill, NI) must be provided at interview.

Responsibilities

• Amend weekly rosters to meet contract requirements.
• Complete admin tasks including return-to-work, probation reviews, and client reports.
• Liaise with partners across the Travelsafe partnership to share intel.
• Attend meetings as a representative of the contract with the contract manager.
• Deliver training to frontline staff.
• Lead by example and provide guidance to staff under supervision.
• Ensure staff follow site instructions, risk assessments, and safety policies.
• Maintain high levels of customer service in line with company and client expectations.
• Monitor incident reports submitted by security personnel.
• Use equipment such as radio, body-worn cameras, company phone and laptop.
• Build effective working relationships with TSP partners.

Skills

Customer service

Organization

Communication

Attention to detail

Computer literacy

Shift flexibility

SIA Door Supervisor licence

SIA CCTV Operator licence desirable

Job description

PAY RATE:

£16.21 per hour

WORKING PATTERN:

4 on 4 off pattern

THE ROLE:

We are looking for a passionate, self- motivated individual to assist the supervisor overlook our team of Travelsafe Support and Enforcement Officers (TSEOs). As part of your role you will be the face of the TSEO operation and assist in all aspects of performance within the TSEO team ensuring staff capture the vision and value of both company and client.

RESPONSIBILITIES:

• Amending weekly rosters and matrix’s, ensure staffing levels meet contract requirements.
• Completing relevant admin tasks including return to work, probation reviews, client reports and any other admin.
• Liaising with partners across the Travelsafe partnership (TSP) to gather/share intel.
• Attending meeting where necessary as a representative of the contract alongside the contract manager where required.
• Delivering training to all frontline staff.
• Leading by example and ever present to offer support and guidance to those under your tutelage
• Ensure all staff are working in accordance with site assignment instructions. risk assessment, Churchill group and client health and safety policies.
• Ensure the highest levels of customer service are always maintained and in line with company and client expectations.
• Monitor and capture incidents reports submitted from security staff.
• Use of equipment including radio and body worn cameras, company phone and laptop.
• Liaise partners from across the Travelsafe partnership (TSP) to build effective working relationships.

SKILLS:

• You are capable of dealing with a variety of situations and are very customer-service focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a “can do” approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.
• You are flexible in shifts to cover the contract manager when on annual leave and to attend management meetings.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential.
• In addition, a SIA CCTV Operator licence is desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 28 days paid holiday (accrued & pro-rata)
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
• Full company Uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY & INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.