Assistant Supervisor Amulet

Amulet; Bolton; Hybrid; GBP 19.000 - 26.000; Vollzeit

Benefits dieser Stelle

Nest pension

28 days annual leave

Training and development

Uniform provided

Wagestream access

Zusammenfassung

Amulet is seeking a dedicated person to join the Travelsafe Support and Enforcement Officers team as a supervisor assistant. You will oversee rostering, admin tasks, and act as the face of the TSEO operation, helping to deliver the vision and value of both company and client.

The role requires strong customer service, excellent organizational skills, and clear written and verbal communication. A SIA Door Supervisor licence is essential (CCTV licence desirable).

Qualifikationen

• Customer-service focus across varied situations.
• Strong organizational and time-management skills.
• Good verbal and written communication abilities.
• Vigilant with a can-do approach to tasks.
• Computer literate and proficient with Microsoft Office.
• Flexible in shifts to cover annual leave and meetings.

Aufgaben

• Amend weekly rosters and matrices to meet contract staffing needs.
• Complete admin tasks including returns to work and client reports.
• Liaise with Travelsafe partners to share intel.
• Represent the contract at meetings alongside the contract manager.
• Deliver training to frontline staff.
• Lead by example and support staff under your tutelage.
• Ensure compliance with site instructions, risk assessments, and policies.
• Maintain high levels of customer service in line with expectations.
• Monitor incident reports submitted by security staff.
• Use equipment such as radio, body-worn cameras, company phone and laptop.
• Liaise with Travelsafe partners to build effective relationships.

Kenntnisse

Customer service

Organisational skills

Verbal and written communication

Can-do attitude

MS Office proficient

Flexible shifts

Tools

MS Office

Jobbeschreibung

PAY RATE:

£16.21 per hour

WORKING PATTERN:

4 on 4 off

THE ROLE:

We are looking for a passionate, self- motivated individual to assist the supervisor overlook our team of Travelsafe Support and Enforcement Officers (TSEOs). As part of your role you will be the face of the TSEO operation and assist in all aspects of performance within the TSEO team ensuring staff capture the vision and value of both company and client

RESPONSIBILITIES:

• Amending weekly rosters and matrix’s, ensure staffing levels meet contract requirements.
• Completing relevant admin tasks including return to work, probation reviews, client reports and any other admin.
• Liaising with partners across the Travelsafe partnership (TSP) to gather/share intel.
• Attending meeting where necessary as a representative of the contract alongside the contract manager where required.
• Delivering training to all frontline staff.
• Leading by example and ever present to offer support and guidance to those under your tutelage
• Ensure all staff are working in accordance with site assignment instructions. risk assessment, Churchill group and client health and safety policies.
• Ensure the highest levels of customer service are always maintained and in line with company and client expectations.
• Monitor and capture incidents reports submitted from security staff.
• Use of equipment including radio and body worn cameras, company phone and laptop.
• Liaise partners from across the Travelsafe partnership (TSP) to build effective working relationships.

SKILLS:

• You are capable of dealing with a variety of situations and are very customer-service focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a “can do” approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.
• You are flexible in shifts to cover the contract manager when on annual leave and to attend management meetings.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential.
• In addition, a SIA CCTV Operator licence is desirable.

INTERVIEW REQUIREMENTS:

• Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

• You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• 28 days paid holiday (accrued & pro-rata)
• Enrolment in NEST pension scheme.
• Training and development opportunities
• Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting.
• Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme.
• Full company Uniform

OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.