Relief Library & Information Assistant (11177)

Norfolk County Council; King's Lynn; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Health and wellbeing services

Flexible working options

Norfolk Rewards discounts

Blue Light card

Job summary

Norfolk County Council is seeking a committed Library & Information Assistant to support reading, learning and digital inclusion across local communities. This relief role covers annual leave and sickness with hours varying from Monday to Sunday 08:00–19:00, and it involves frontline customer service and signposting to council services.

You will work as the first point of contact in the library, assisting visitors of all ages, helping them access online services and information, and contributing

Qualifications

• This is a relief library position to cover annual leave and sickness.
• Hours will vary; the working week is Monday - Sunday between 08:00 - 19:00.

Responsibilities

• First point of contact in the library, providing excellent customer service.
• Help customers identify information and learning needs and signpost to council and community support.

Job description

Job Description

Relief Library and Information Assistant | 11177 | Casual Contract | £13.91 per hour | (Grade D) | Kings Lynn and Dersingham Libraries

Norfolk County Council are seeking a committed and customer-focused Library & Information Assistant to join our Library & Information Service.

This is a relief library position to cover annual leave and sickness. Hours will vary depending on business requirements. The working week is Monday - Sunday between the hours of 08:00 - 19:00.

This is a varied and rewarding frontline role supporting reading, learning, digital inclusion and access to information across our local communities.

As the first point of contact in the library, you will be a confident communicator with strong listening skills, provide excellent customer service, help customers of all ages and backgrounds identify their information and learning needs, and signpost them to appropriate Council and community support. You will also contribute to a safe, welcoming and well-managed library environment, including periods of lone working.

No two days are the same. You may be helping a customer access an online service, supporting someone to develop their digital skills, delivering an activity for families, assisting visitors to find information or promoting library services within the community.

For an informal discussion about the role, please contact Mary Grogan, Library Manager, King's Lynn and Dersingham Libraries, on 015537 72568.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Redeployment closing date: Sunday 6th September 2026 at 23:59

All other applicants closing date: Monday 14th September 2026 at 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.