Service Delivery Assistant (8806)

Norfolk; Norwich; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

Generous holiday entitlement

Health & wellbeing services

Flexible working - hybrid/remote

Local Government Pension Scheme

Car lease scheme

Refer a friend bonus

Job summary

Norfolk County Council is seeking a Service Delivery Assistant to join the IMT Configuration and Asset Team at County Hall, Norwich. The role involves managing IMT assets and delivering efficient asset management, handling enquiries and requests to support timely resolutions.

The post requires the ability to work independently and as part of a team, with accurate data entry of IMT information and strong customer service to support NCC Members, staff and partner users. Hybrid working is supported.

Qualifications

• Entry not specified in the job advert.

Responsibilities

• Efficient entry and recording of key IMT data to support the progression of requests to customers.
• Provide excellent customer service and build effective working relationships with NCC Members, staff and partner users.

Job description

Service Delivery Assistant | 8806 | Permanent Contract |37 hours per week |£24,294 to £25,979per annum |Scale E |County Hall

We are looking for a highly motivated and flexible individual to join the busy IMT Configuration and Asset Team at Norfolk County Council as a Service Delivery Assistant. The role involves a high level of customer contact as the IMT Configuration and Asset Team is responsible for managing the IMT assets across Norfolk County Council. The role requires you to provide and efficient and effective delivery of the functions of Asset Management, enabling enquiries and requests at all levels to be dealt with in a timely manner to assist in the timely resolution of their request.

You will need to have the ability to work independently and as part of a team providing an efficient and accurate entry and recording of key IMT data and collation of information to support the progression of requests to customers which include NCC Members, Chief Officers, staff, school staff and users from partner organisations. The post holder must have excellent customer service skills and have the ability to develop effective working relationships with a range of customers from different services and IMT colleagues in a pressurised environment.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature formany roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

All other applicants closing date: 22nd September at 23:59

Job Info

• Job Identification 8806
• Job Category Information Management Technology
• Job Schedule Full time
• Locations County Hall, Norwich, Norfolk, NR1 2DH, GB