Relief Child Contact Centre Supervisor

YMCA Bournemouth; Poole; On-site; GBP 26,000 - 36,000; Full time

Job summary

YMCA Bournemouth invites applications for a Relief Child Contact Centre Supervisor to support the delivery of our Contact Centre services across Bournemouth, Christchurch and Poole. You will plan and supervise contact sessions in line with court orders, referrals and safeguarding best practice to protect children.

You will ensure compliance with CCC and NACCC policies, manage records and reports for court proceedings, respond to service users' enquiries, and prioritise your workload with a

Qualifications

• Experience or knowledge of safeguarding and child protection.
• Understanding of court orders and referral requirements.

Responsibilities

• Plan and provide contact sessions for parents and families in line with court orders and referrals.
• Ensure a safe environment for children and follow safeguarding best practice.
• Maintain CCC/NACCC compliant policies, DBS checks and records.
• Respond to service users’ enquiries and file emails and conversations online.
• Write reports on child and family contact for court proceedings and present to courts if required.
• Organise, prioritise and manage workload with a flexible, proactive approach.

Skills

Safeguarding

Court orders compliance

Record keeping

DBS checks

Child protection

Job description

YMCA Bournemouth invites applications for a Relief Child Contact Centre Supervisor to support the delivery of our Contact Centre services across Bournemouth, Christchurch and Poole. You will plan and supervise contact sessions in line with court orders, referrals and safeguarding best practice to protect children.

You will ensure compliance with CCC and NACCC policies, manage records and reports for court proceedings, respond to service users' enquiries, and prioritise your workload with a