Relief Child Contact Centre Supervisor

YMCA Bournemouth; Poole; On-site; GBP 26,000 - 36,000; Full time

Job summary

YMCA Bournemouth invites applications for a Relief Child Contact Centre Supervisor to support the delivery of our Contact Centre services across Bournemouth, Christchurch and Poole. You will plan and supervise contact sessions in line with court orders, referrals and safeguarding best practice to protect children.

You will ensure compliance with CCC and NACCC policies, manage records and reports for court proceedings, respond to service users' enquiries, and prioritise your workload with a

Qualifications

• Experience or knowledge of safeguarding and child protection.
• Understanding of court orders and referral requirements.

Responsibilities

• Plan and provide contact sessions for parents and families in line with court orders and referrals.
• Ensure a safe environment for children and follow safeguarding best practice.
• Maintain CCC/NACCC compliant policies, DBS checks and records.
• Respond to service users’ enquiries and file emails and conversations online.
• Write reports on child and family contact for court proceedings and present to courts if required.
• Organise, prioritise and manage workload with a flexible, proactive approach.

Skills

Safeguarding

Court orders compliance

Record keeping

DBS checks

Child protection

Job description

YMCA Bournemouth is part of a global organisation making a meaningful difference at a local level across Bournemouth, Christchurch and Poole. We are committed to delivering inclusive, diverse and forward-thinking services that respond to the needs of our community. Our work focuses on key areas, including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing. Through these services, we aim to empower individuals to reach their full potential in mind, body and spirit.

About the Role

We are seeking a Relief Child Contact Centre Supervisor to join our team and support the effective delivery of our Contact Centre services.

Working within the Contact Centre department, you will play a key role in ensuring that contact sessions are delivered safely and effectively, in line with court orders, referral requirements and safeguarding best practice.

This role will involve:

Planning and providing contact sessions for parents and families in line with court orders, referring agencies and services, ensuring a safe environment for children and following best practice in safeguarding and child protection.

Ensuring that the Child Contact Centre (CCC) operates in accordance with CCC and National Association of Child Contact Centres (NACCC) policies, including those relating to volunteers and practitioners, Disclosure and Barring Service (DBS) checks, child protection, health and safety, equal opportunities, domestic violence, complaints, confidentiality, rehabilitation of offenders and any other relevant policies.

Responding to service users’ enquiries and ensuring that emails and records of conversations are filed online.

Quality-assuring practitioners’ records of contact sessions to ensure they are concise, relevant and accurate. Writing reports on child and family contact for court proceedings and, where required, preparing and presenting these reports to courts and referral agencies.

Organising, prioritising and managing your workload on your own initiative, adopting a creative and flexible approach.