Relief Child Contact Centre Supervisor

YMCA; Bournemouth; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension scheme

Employee assistance programme

Discounted gym memberships

Blue Light Card eligibility

Accommodation stays

Job summary

YMCA Bournemouth is seeking a Relief Child Contact Centre Supervisor to ensure safe, court-ordered contact sessions and maintain safeguarding standards. The role involves planning sessions, handling enquiries, and producing reports for court use.

You will work with a supportive team, manage workloads, and uphold NACCC policies while benefiting from YMCA Bournemouth’s staff provisions and development opportunities.

Qualifications

• Must hold safeguarding Level 3 or be willing to undertake training.
• Experience with children and families in public or voluntary sector.
• Proficient in Word processing, databases and spreadsheets.
• Solid knowledge of safeguarding, data protection and health and safety.

Responsibilities

• Plan and deliver child contact sessions safely and in line with court orders.
• Ensure CCC and NACCC policies are followed, including DBS checks and safeguarding.
• Respond to service users’ enquiries and file emails/records online.
• Write reports for court proceedings and present when required.
• Organise workload independently with a creative, flexible approach.

Skills

Time management

Communication

Organisation

Empathy

Reflective practice

Education

Safeguarding Level 3

Tools

MS Word

MS Excel

Databases

Job description

YMCA Bournemouth is part of a global organisation making a meaningful difference at a local level across Bournemouth, Christchurch and Poole. We are committed to delivering inclusive, diverse and forward-thinking services that respond to the needs of our community. Our work focuses on key areas, including Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing. Through these services, we aim to empower individuals to reach their full potential in mind, body and spirit.

About the Role

We are seeking a Relief Child Contact Centre Supervisor to join our team and support the effective delivery of our Contact Centre services.

Working within the Contact Centre department, you will play a key role in ensuring that contact sessions are delivered safely and effectively, in line with court orders, referral requirements and safeguarding best practice.

This role will involve:

• Planning and providing contact sessions for parents and families in line with court orders, referring agencies and services, ensuring a safe environment for children and following best practice in safeguarding and child protection.
• Ensuring that the Child Contact Centre (CCC) operates in accordance with CCC and National Association of Child Contact Centres (NACCC) policies, including those relating to volunteers and practitioners, Disclosure and Barring Service (DBS) checks, child protection, health and safety, equal opportunities, domestic violence, complaints, confidentiality, rehabilitation of offenders and any other relevant policies.
• Responding to service users’ enquiries and ensuring that emails and records of conversations are filed online.
• Quality-assuring practitioners’ records of contact sessions to ensure they are concise, relevant and accurate. Writing reports on child and family contact for court proceedings and, where required, preparing and presenting these reports to courts and referral agencies.
• Organising, prioritising and managing your workload on your own initiative, adopting a creative and flexible approach.

About you

You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.

Skills and competencies

• The ability to work without constant supervision, prioritise competing demands, meet tight deadlines, coordinate workloads and delegate tasks in conjunction with the Contact Centre Manager.
• The ability to communicate effectively with a range of audiences.
• Strong administration, ICT and organisational skills.
• Empathy and understanding of parents’ and carers’ needs.
• A commitment to reflective practice and personal development through engagement with supervision and appraisal procedures.

Personal attributes

• Support the Christian Aims and Purposes of the YMCA.
• Perform all duties and tasks, with reasonable adjustments where appropriate, in accordance with the Disability Discrimination Act (DDA) 1995.
• Demonstrate the ability to cope with the requirements of the post, which may include working with children who have emotional, behavioural or physical difficulties.

Qualifications and experience

Essential qualifications and experience:

• A safeguarding qualification at a minimum of Level 3, or a willingness to undertake training to achieve this.
• Experience of working with children and families in the public or voluntary sector.
• Experience of using word processing, database and spreadsheet applications within Microsoft packages.
• A sound knowledge of safeguarding and child protection, equal opportunities, data protection, confidentiality, health and safety, and food safety.

Desirable qualifications and experience:

• Evidence of continuing professional development.

If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!

• Contribute to meaningful services and make a lasting, positive impact
• Join a passionate and supportive team that shares commitment to make positive change and build stronger communities
• Ongoing training and development opportunities to help you expand your skills and make an impact in your role
• Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.

Additional information

• The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
• Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
• The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
• If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
• Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.