Family Time Supervisor

Community Care Live; Aldershot; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health Assured EAP

Flexible working (9-day fortnight)

Hybrid working

Job summary

Hampshire County Council is seeking a Family Time Supervisor to support children and families by supervising and facilitating contact sessions, providing transport where needed, and documenting outcomes that may be used in court proceedings.

Based across two sites in Alton and Aldershot, the role requires flexible hours, travel between sites, and a strong safeguarding focus while building relationships with parents, social workers, and foster carers.

Qualifications

• Proven experience working with children and families in need, with strong understanding of child development and safeguarding practices.
• Excellent IT, verbal communication, listening, and observation skills; ability to build effective relationships with children, carers, and professionals.

Responsibilities

• Supervise and facilitate contact sessions in various settings, ensuring child safety, providing transport, and intervening if contact becomes unsafe.
• Manage challenging situations, including stopping contact when not in the child\'s best interest, while maintaining a child-focused approach.
• Prepare for and document contacts accurately within agreed timescales, adhering to legal and policy requirements.
• Build effective relationships with parents, social workers, foster carers, and children, with safeguarding awareness and prompt reporting of concerns.
• Work collaboratively as part of a team, attending meetings, training, and complying with Hampshire County Council policies.

Skills

Child development knowledge

Safeguarding practices

IT skills

Verbal communication

Observational skills

Travel willingness

Tools

IT literacy

Job description

Joining our North East Team as a Family Time Supervisor, you will play a vital role in supporting children of all ages in the care of Hampshire County Council. You will help create a safe, nurturing environment that enables meaningful family time, sensitively observing contact sessions, maintaining detailed records and preparing clear, professional reports that may contribute to court proceedings. This is a rewarding opportunity to make a real difference and help improve outcomes for children and families.

What you’ll do:

• Supervise and facilitate contact sessions in various settings, ensuring child safety, providing transport, and intervening if contact becomes unsafe.
• Manage challenging situations, including stopping contact when it is not in the child’s best interest, while maintaining a child-focused approach.
• Prepare for and document contacts accurately within agreed timescales, adhering to legal and policy requirements.
• Build effective relationships with parents, social workers, foster carers, and children, while demonstrating safeguarding awareness and reporting concerns promptly.
• Work collaboratively as part of a team, attending meetings, training, and complying with all relevant guidelines, legislation, and Hampshire County Council policies.

What we’re looking for:

• Experience & Knowledge: Proven experience working with children and families in need, with strong understanding of child development and safeguarding practices.
• Communication & Interpersonal Skills: Excellent IT, verbal communication, listening, and observation skills; ability to build effective relationships with children, carers, and professionals.
• Professional Attributes: Capacity to handle challenging situations, remain professional and non-judgemental and work flexibly.
• Decision-Making & Initiative: Ability to make independent judgments and use initiative.
• Organisational Skills: Skilled in maintaining accurate records and presenting information clearly and concisely.
• Ability to meet travel requirements of the role: a full UK driving licence and access to a reliable vehicle are essential.

Please note, this role is based across two sites in Alton and Aldershot, and may require travel between them, including on the same day. You will be required to work flexibly including working two later evenings per week and 1 in 4 Saturdays to support family needs. You will also need to be available to work on Fridays.

Why join us

• Join a supportive team that values collaboration and professional development.
• Flexible working options, including a 9-day fortnight and hybrid working.
• Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Important: You must already have the right to work in the UK. We are currently unable to offer sponsorship for this role.

Other roles you may be searching for may include: Family Contact Supervisor, Child Contact Coordinator, Contact Support Worker, Child Contact Practitioner