Impactful Relief: Child Contact Centre Lead

YMCA Bournemouth; England; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Pension contribution

Employee assistance programme

Discounts on YMCA Bournemouth services

Blue Light Card eligibility

Gym discounts

Job summary

YMCA Bournemouth is seeking a Relief Child Contact Centre Supervisor to ensure safe, court-compliant contact sessions for families. You will work in the Contact Centre, coordinating sessions, maintaining records, and preparing court reports as needed.

The role requires safeguarding expertise, experience with children and families, and strong admin and communication skills. A flexible, proactive approach is essential to support safeguarding and service delivery.

Qualifications

• Safeguarding qualification Level 3 or willingness to train.
• Experience working with children and families.
• Proficient with Word, Excel and databases.
• Knowledge of safeguarding, data protection and health & safety.

Responsibilities

• Plan and deliver contact sessions for parents and families per court orders and referrals, ensuring child safety.
• Ensure CCC policies, DBS checks and safeguarding standards are followed.
• Respond to enquiries and file emails/records online.
• Prepare reports on child/family contact for court proceedings and present to courts/referral agencies.
• Prioritise and manage workload with a flexible, proactive approach.

Skills

Independent working

Effective communication

Admin skills

Empathy

Reflective practice

Education

Safeguarding qualification (Level 3)

Experience with children & families

MS Word/Excel/Databases proficiency

Safeguarding, data protection & health and safety knowledge

Tools

Microsoft Office Suite

Job description

YMCA Bournemouth is seeking a Relief Child Contact Centre Supervisor to ensure safe, court-compliant contact sessions for families. You will work in the Contact Centre, coordinating sessions, maintaining records, and preparing court reports as needed.

The role requires safeguarding expertise, experience with children and families, and strong admin and communication skills. A flexible, proactive approach is essential to support safeguarding and service delivery.