Contact Supervisor

Connect2H&F; Barking; On-site; GBP 25,000 - 32,000; Full time

Job summary

Commercial Services Trading Ltd is seeking a Contact Supervisor to oversee sessions between children and families in a safe, child-centred environment. You will observe interactions, record findings objectively, and ensure all contact arrangements comply with safeguarding requirements and court orders.

You will liaise with social workers, legal representatives, foster carers and schools, prepare welcoming venues, and support handovers while maintaining professional boundaries.

Qualifications

• Experience working with children, young people, and families.
• Understanding of safeguarding and child protection principles.
• Experience maintaining accurate records and producing written reports.
• Knowledge of professional boundaries and confidentiality requirements.

Responsibilities

• Supervise and facilitate contact sessions between children, parents, family members, and significant adults.
• Ensure the safety, welfare, and well being of children throughout all contact arrangements.
• Prepare contact venues to provide a welcoming, safe, and child-friendly environment.
• Observe and accurately record interactions, behaviours, and significant events during contact sessions.
• Produce clear, factual, and unbiased written reports within required timescales.
• Manage challenging situations professionally and intervene appropriately where there are safeguarding, welfare, or safety concerns.
• Support positive interactions between children and family members while maintaining professional boundaries.
• Explain contact arrangements, expectations, and ground rules to participants.
• Facilitate handovers between carers, parents, and family members in line with agreed plans.
• Liaise effectively with social workers, legal representatives, foster carers, schools, and other professionals.
• Report safeguarding concerns, incidents, and breaches of contact agreements promptly and in accordance with organisational procedures.
• Maintain accurate records, case notes, and administrative documentation.
• Support transport arrangements or escort children to and from contact sessions when required.
• Participate in reviews, case discussions, and multi-agency meetings where appropriate.
• Attend training and professional development activities to maintain knowledge and skills.

Skills

Child & family work

Safeguarding knowledge

Record keeping

Communication skills

Emotional resilience

Education

Social care qualification

Tools

IT skills

Job description

Job Purpose

To facilitate, monitor, and supervise contact sessions between children and their families in a safe, supportive, and child-focused environment. The Contact Supervisor will observe and record interactions objectively, promote positive family relationships where appropriate, and ensure that all contact arrangements are carried out in accordance with court orders, care plans, and safeguarding requirements.

Key Responsibilities

• Supervise and facilitate contact sessions between children, parents, family members, and significant adults.
• Ensure the safety, welfare, and well being of children throughout all contact arrangements.
• Prepare contact venues to provide a welcoming, safe, and child-friendly environment.
• Observe and accurately record interactions, behaviours, and significant events during contact sessions.
• Produce clear, factual, and unbiased written reports within required timescales.
• Manage challenging situations professionally and intervene appropriately where there are safeguarding, welfare, or safety concerns.
• Support positive interactions between children and family members while maintaining professional boundaries.
• Explain contact arrangements, expectations, and ground rules to participants.
• Facilitate handovers between carers, parents, and family members in line with agreed plans.
• Liaise effectively with social workers, legal representatives, foster carers, schools, and other professionals.
• Report safeguarding concerns, incidents, and breaches of contact agreements promptly and in accordance with organisational procedures.
• Maintain accurate records, case notes, and administrative documentation.
• Support transport arrangements or escort children to and from contact sessions when required.
• Participate in reviews, case discussions, and multi-agency meetings where appropriate.
• Attend training and professional development activities to maintain knowledge and skills.

General Duties

• Comply with safeguarding policies and procedures at all times.
• Promote equality, diversity, inclusion, and anti-discriminatory practice.
• Maintain confidentiality and handle sensitive information appropriately.
• Adhere to health and safety requirements and risk management procedures.
• Work flexibly, including occasional evenings and weekends, to meet service needs.
• Undertake any other duties commensurate with the level and responsibilities of the post.

Person Specification

Essential Criteria

Knowledge and Experience

• Experience working with children, young people, and families.
• Understanding of safeguarding and child protection principles.
• Experience maintaining accurate records and producing written reports.
• Knowledge of professional boundaries and confidentiality requirements.

Skills and Abilities

• Strong observational and assessment skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional in emotionally challenging situations.
• Ability to manage conflict and challenging behaviour effectively.
• Strong organisational and time-management skills.
• Ability to build professional relationships while maintaining objectivity.
• Competent IT skills and ability to maintain electronic records.

Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy