Relief CCTV Operator

ICTS UK Ltd; Manchester; Hybrid; GBP 27,000 - 37,000; Part time

Benefits offered by this job

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS UK Ltd operates a 24/7 Alarm Receiving Centre where you will monitor CCTV cameras and support security operations. The role demands reliability, flexibility and the ability to work as part of a small team, covering annual leave and absences with 12-hour shifts.

Essentially you will hold an SIA PSS license, have five years of checkable history and references, and pass a CRC. Proficiency with Immix Cloud, Sentinel and EMS is advantageous.

Qualifications

• SIA Public Space Surveillance (PSS) license is essential.
• Five years’ checkable history and references.
• Pass a criminal records check (CRC) to required standards.
• Strong computer literacy and experience in data systems/MS Excel & Word.
• Experience with monitoring platforms such as Immix Cloud, Sentinel and EMS.
• Ability to remain calm and focused while handling multiple issues.

Responsibilities

• Monitor and control CCTV cameras and video recording equipment.
• Produce and analyse data from software systems.
• Respond to requests from colleagues and clients.
• Maintain records on paper and computer systems.
• Ensure CCTV material is evidential and secure.
• Direct security responses to alarm events.
• Liaise with authorities during emergencies.
• Provide statements for legal use.
• Report incidents and faults; dispatch engineers as needed.

Skills

Excellent communication

Organisational skills

Interpersonal skills

Calm under pressure

Self-motivation

Work unsupervised

CRC pass

Tools

Immix Cloud

Sentinel

EMS

Job description

Monitoring, controlling and operating CCTV cameras in an Alarm Receiving Centre.

As a Relief CCTV Operator you will be responsible for the pro-active and reactive monitoring and control of cameras and the operation of video recording equipment. You’ll work closely with the site security officers, ensuring the security and safety of premises, customers, and colleagues.

You will also be responsible for:

• Producing and analysing data from software systems
• Responding to requests and queries from colleagues and clients
• Maintaining records using computer- and paper-based systems
• Providing an effective data management system, including the security of stored data and the proper use of camera monitoring equipment and playback facilities
• Reviewing CCTV video material to ensure that the material is of evidential standard
• Directing a security response to alarm systems
• Dealing with emergency situations including liaison with relevant authorities
• Providing statements for use in legal action
• Incident and fault reporting
• Service calls to dispatch engineers to customer locations

The offices are open 24/7 and as a member of a small team you will need to be reliable and flexible to support your colleagues as required. This is an ad hoc position covering annual leave and absence, hours of work may vary but shift patterns are normally 12 hours duration, covering Monday – Sunday, days and nights.

An SIA Public Space Surveillance (PSS) (CCTV) license is essential, and to succeed in this role you will also need:

• Excellent communication, organisation and interpersonal skills
• Previous experience in the use of monitoring platforms such as Immix Cloud, Sentinel and EMS
• The ability to work calmly under pressure whilst dealing with multiple issues
• Strong computer literacy and experience in data systems and MS Excel and Word
• Exemplary customer service skills
• Strong self-motivation and the ability to work unsupervised
• Five years’ checkable history and references
• To pass a criminal records check (CRC) to the required standards

The following would also be useful, but are not essential:

• SIA Door Supervision (DS) Licence
• First aid at work qualification

Full training, uniform, health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme
• Health Insurance Scheme
• Discount shopping platform
• Employee Assistance Programme
• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

Advanced Signal Monitoring Limited is a privately owned fully independent Alarm Monitoring Centre. ASM is a subsidiary of ICTS (UK) Ltd.

ASM's management team has over 80 years of combined alarm monitoring experience. ASM provides the highest level of 24-hour secure alarm monitoring services to client sites worldwide from our industry leading ARC.