Dedicated CCTV Relief Officer

ABM; Lichfield; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Uniform provided

Training and development

Progression opportunities

24/7 GP and wellbeing resources

Job summary

ABM is seeking a dedicated relief officer to support the CCTV Control Room at the Three Spires Shopping Centre. The role includes flexible shifts, covering days, nights, weekends, and holidays, with the site located in WS13 6JF.

Applicants must hold valid SIA CCTV Public Space Surveillance and SIA Security Guarding/ Door Supervisor licences and have CCTV control room or security experience. Strong observation, communication, and ability to stay calm under pressure are essential.

Qualifications

• Valid SIA CCTV Public Space Surveillance Licence required.
• SIA Security Guarding or Door Supervisor Licence required.
• Experience in CCTV control room or security environment preferred.
• Strong observation and communication skills.
• Ability to stay calm and decisive under pressure.

Responsibilities

• Monitor CCTV and security equipment to identify incidents and breaches.
• Conduct proactive surveillance to ensure safety of premises and assets.
• Respond to alarms and incidents following site procedures.
• Maintain records and incident reports using reporting systems.
• Liaise with contractors, visitors, management, and emergency services.

Skills

Observational skills

Communication

Decision making

Calm under pressure

Radio communications

Teamwork

Attention to detail

Security procedures

Education

SIA CCTV Public Space Surveillance Licence

SIA Security Guarding or Door Supervisor Licence

Job description

LOCATION: Three Spires Shopping Centre, WS13 6JF

SHIFT PATTERN: Flexible, 0 hours per week

PAY RATE: £ 13.10 per hour

Main Duties & Responsibilities:

We are seeking a highly professional and flexible Dedicated Relief Officer to support the operation of our CCTV Control Room. The successful candidate will provide cover across various shifts as required, ensuring the continuous monitoring and security of the site while maintaining the highest standards of customer service and operational excellence.

This role requires a valid SIA CCTV Licence and SIA Security Guarding or Door Supervisor Licence. The officer must demonstrate exceptional observational skills, effective communication, and the ability to remain calm and decisive during incidents and emergency situations.

Key Responsibilities

• Monitor CCTV systems and security equipment to identify and respond to suspicious activity, incidents, and security breaches.

• Conduct proactive surveillance to ensure the safety and security of the premises, personnel, visitors, and assets.

• Respond appropriately to alarms, incidents, emergencies, and operational concerns in line with site procedures.

• Maintain accurate records, logs, and incident reports using company reporting systems.

• Liaise effectively with contractors, visitors, site management, emergency services, and external authorities.

• Operate two-way radio systems and other communication equipment professionally and efficiently.

• Escalate security concerns and operational issues in accordance with established protocols.

• Assist with investigations by reviewing CCTV footage and providing evidence when required.

• Ensure compliance with GDPR, CCTV legislation, company policies, and security procedures.

• Provide flexible shift cover, including days, nights, weekends, and holidays as required.

• Support wider security operations when necessary and undertake additional duties appropriate to the role.

Essential Requirements

• Valid SIA CCTV Public Space Surveillance Licence.

• Valid SIA Security Guarding or Door Supervisor Licence.

• Previous experience within a CCTV Control Room or security environment.

• Excellent observational and analytical skills with strong attention to detail.

• Strong verbal and written communication skills.

• Ability to communicate confidently with colleagues, contractors, visitors, emergency services, and local authorities.

• Experience using radio communication systems.

• Ability to remain calm, professional, and decisive under pressure.

• Strong understanding of security procedures and incident management.

• Competent in the use of computer systems and security management software.

• Flexible approach to working hours and shift patterns.

Desirable Requirements

• Experience working in a control room environment.

• CCTV qualification or relevant security-related certification.

• Knowledge of GDPR and CCTV operational compliance.

• First Aid at Work qualification.

Skills and Competencies

Flexibility & Reliability

• Willingness to work varied shifts and provide cover at short notice.

• Dependable and committed to maintaining operational continuity.

Observation & Vigilance

• Highly attentive with the ability to identify unusual behaviour and potential risks.

• Strong situational awareness and decision-making skills.

Communication

• Professional and confident communicator.

• Able to relay information accurately and efficiently via radio, telephone, and written reports.

Teamwork

• Works collaboratively with colleagues and external stakeholders.

• Builds positive working relationships across all levels.

Resilience

• Remains calm and focused in fast-paced and high-pressure situations.

• Demonstrates sound judgement during incidents and emergencies.

What We Offer

• Competitive salary.

• Ongoing training and development opportunities.

• Uniform and equipment provided.

• Opportunities for progression within the security team.

• Supportive and professional working environment.

Job Type: Full-Time / Relief Position
Licence Requirement: SIA CCTV Licence and SIA Security Licence (Essential)

Experience: CCTV Control Room and Security Operations preferred.

Please be aware that we will have to complete a level 2 vetting with the police once training has been completed.

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

• Mental Health support and Life Event Counseling

• Get Fit Programme

• Financial and legal support

• Cycle to work scheme

• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers

• Life: Search for resources and tools on topics ranging from family and life to health, money and work

• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.