Relationship Manager — Lettings & Property Care

Kinleigh Folkard & Hayward; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Kinleigh Folkard & Hayward is seeking a Relationship Manager to join our Lettings Management team in Wimbledon, London. You will be the main point of contact for landlords and tenants, ensuring properties meet all legal and contractual obligations while delivering outstanding service.

In this role you will manage a portfolio of properties, coordinate maintenance, conduct visits, oversee safety checks, and resolve tenancy issues with a professional and proactive approach.

Qualifications

• Proven track record in property management or similar client-facing role.
• Experience managing contractors and resolving issues effectively.
• Strong communication skills – written, verbal, and over the phone.
• CRM system experience.
• Ability to build trust and work collaboratively.
• Proactive, organised and detail-oriented.
• Resilient under pressure.

Responsibilities

• Managing property visits and inspections.
• Coordinating safety checks and compliance documentation.
• Handling maintenance requests and contractor appointments.
• Resolving tenancy issues and deposit disputes.
• Overseeing insurance claims and legal obligations.
• Supporting team collaboration and service excellence.

Skills

Property management

Client-facing

Contractor management

Communication skills

CRM experience

Organised & detail-oriented

Resilience under pressure

Tools

CRM software

Job description

Kinleigh Folkard & Hayward is seeking a Relationship Manager to join our Lettings Management team in Wimbledon, London. You will be the main point of contact for landlords and tenants, ensuring properties meet all legal and contractual obligations while delivering outstanding service.

In this role you will manage a portfolio of properties, coordinate maintenance, conduct visits, oversee safety checks, and resolve tenancy issues with a professional and proactive approach.