Senior Relationship Manager

Kinleigh Limited.; Greater London; Remote; GBP 60,000 - 85,000; Full time

Job summary

KFH in London is seeking a Senior Relationship Manager to join the Lettings Management team in Wimbledon. You will ensure properties under your care meet all contractual obligations while delivering outstanding customer service and supporting team leaders in implementing best practices.

Key tasks include handling first level complaints, managing property performance, coordinating safety inspections, contractor appointments, property visits, deposits, insurance claims and legal compliance.

Qualifications

• Proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.
• IT literacy and familiarity with CRM systems.
• A client-focused mindset and a commitment to excellent service.
• ARLA qualification is desirable but not essential.

Responsibilities

• Handling first level complaints and resolving them without escalation.
• Managing property performance and reporting to your line manager.
• Overseeing safety inspections, maintenance requests, and contractor appointments.
• Conducting property visits and ensuring contractual obligations are met.
• Managing deposit returns, insurance claims, and legal compliance.
• Supporting colleagues and collaborating across departments to deliver excellent customer service.

Skills

Relationship management

Contractor management

Communication skills

Client focus

CRM familiarity

IT literacy

Education

ARLA qualification

Tools

CRM systems

MS Office

Job description

At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon.

Who are we?

At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH's range of property services are made up of sales, lettings, block management, survey, and financial services.
We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.

What's the role?

As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.

Key tasks will involve:

• Handling first level complaints and resolving them without escalation.
• Managing property performance and reporting to your line manager.
• Overseeing safety inspections, maintenance requests, and contractor appointments.
• Conducting property visits and ensuring contractual obligations are met.
• Managing deposit returns, insurance claims, and legal compliance.
• Supporting colleagues and collaborating across departments to deliver excellent customer service.

What can you bring to the role?

• A proven track record in residential property management.
• Experience managing third-party contractors and resolving complaints.
• Strong communication skills, both written and verbal.
• IT literacy and familiarity with CRM systems.
• A client-focused mindset and a commitment to excellent service.
• ARLA qualification is desirable but not essential.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.