Registrations Administrator

The Methodist Church in Britain; East Midlands; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Generous holiday entitlement

NHS Pension Scheme

Access to NHS discounts

Employee EAP wellbeing support

Employee discounts

Job summary

Lister House Surgery in the East Midlands is searching for a Registrations Administrator to accurately register new patients, update record sharing and SCR preferences, and action Total Triage requests within a four-site GP setting.

This part-time role (25.5 hours/week, Monday to Friday with Tuesday off) requires GCSE/NVQ, strong keyboard and communication skills, and car ownership due to travel needs.

Qualifications

• GCSE standard or NVQ equivalent.
• Excellent keyboard and computer skills.
• Strong communication skills.

Responsibilities

• Register new patients accurately from registration booklets, following detailed guidance and protocols.
• Update record sharing and SCR preferences.
• Action incoming Total Triage requests.
• Prioritise the registrations team's workload daily.
• Contact patients to obtain or verify registration and demographic information.
• Manage registration queries, shared inboxes, electronic registrations and patient correspondence.
• Monitor and action tasks, recalls and workflow items in line with practice protocols.
• Process, code, index and file clinical correspondence, pathology results and electronic communications.
• Maintain patient records, including screening outcomes, immunisations, care plans and palliative care registers.
• Support appointment booking, NHS Health Checks and screening follow-up.
• Manage patient record transfers, deceased patient administration and liaison with external organisations.
• Ensure compliance with confidentiality, data protection, quality and productivity standards.

Skills

Keyboard skills

Communication skills

Education

GCSE or NVQ

Tools

SystmOne

Job description

The Registrations Administrator post sits in the registrations team at Lister House Surgery, a GP practice spread across four sites. The core of the work is registering new patients accurately under detailed protocols, keeping record sharing and SCR preferences up to date, and actioning incoming Total Triage requests. It is a part-time role of 25.5 hours a week, with set days Monday to Friday, Tuesday off, and some flexibility. Car ownership is required for the role.

What the job involves

• Register new patients accurately from registration booklets, following detailed guidance and protocols
• Update record sharing and SCR preferences
• Action incoming Total Triage requests
• Prioritise the registrations team's workload daily
• Contact patients to obtain or verify registration and demographic information
• Manage registration queries, shared inboxes, electronic registrations and patient correspondence
• Monitor and action tasks, recalls and workflow items in line with practice protocols
• Process, code, index and file clinical correspondence, pathology results and electronic communications
• Maintain patient records, including screening outcomes, immunisations, care plans and palliative care registers
• Support appointment booking, NHS Health Checks and screening follow-up
• Manage patient record transfers, deceased patient administration and liaison with external organisations
• Ensure compliance with confidentiality, data protection, quality and productivity standards

What’s required

Qualifications

• GCSE standard or NVQ equivalent

Skills & knowledge

• Excellent keyboard and computer skills
• Communication skills

Checks & eligibility

• Driver and car owner

Other

• Able to work without supervision
• Keen attention to detail
• Able to work to tight deadlines
• Interpersonal skills
• Problem solving skills
• Proactive

Nice to have

• Previous GP surgery administrative experience
• Previous NHS administrative experience
• Advanced Excel
• Experience with the SystmOne clinical system (TTP)

What’s offered

• Generous holiday entitlement
• NHS Pension Scheme
• Access to a variety of NHS discounts
• Employee EAP well-being support
• Employee discounts