Care Navigator

The Methodist Church in Britain; Birtley; On-site; GBP 21,000 - 26,000; Part time

Job summary

Larksfield and Arlesey Medical Partnership in England seeks a frontline receptionist/administrator for an afternoon shift within the general practice team. You will be the first point of contact for patients, carers and visitors, directing them to the right service and handling registrations, triage forms, appointments and paper prescriptions.

You will work in a busy environment, ensuring confidentiality and GDPR compliance, supporting extended access and covering absences as needed.

Qualifications

• Good general education with literacy and numeracy.
• Experience in a customer service focused role.
• Experience dealing with the public face to face and by telephone.
• Experience in a busy, fast-paced environment.

Responsibilities

• Act as the first point of contact for patients, carers and visitors, in person and by telephone.
• Register new patients under practice policy and NHS requirements.
• Complete and process triage forms to support clinical assessment.
• Allocate, book and manage appointments, directing patients to the right service.
• Give patients accurate information on practice services and access routes.
• Process paper prescriptions in line with practice procedures and confidentiality requirements.
• Maintain and update patient records accurately and promptly.
• Handle all data in line with GDPR and patient confidentiality standards.
• Open and/or close the practice.
• Cover alternative working patterns during staff absence.
• Support extended access services, including hours outside core practice times.
• Support general administrative tasks and the day-to-day running of the practice.

Skills

Excellent communication skills

Patient-centred approach

Teamwork in busy environment

Customer service experience

Front desk/front-line experience

Education

NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare

Job description

This is a frontline reception and administrative post within the team at Larksfield and Arlesey Medical Partnership, an NHS general practice. The holder is the first point of contact for patients, carers and visitors, directing them to the right service or clinician and handling registrations, triage forms, appointments and paper prescriptions. The role is a fixed afternoon shift, Monday to Friday, with extra hours for extended access and cover for absences. Fit depends on prior customer-facing and busy-setting experience.

What the job involves

• Act as the first point of contact for patients, carers and visitors, in person and by telephone
• Register new patients under practice policy and NHS requirements
• Complete and process triage forms to support clinical assessment
• Allocate, book and manage appointments, directing patients to the right service
• Give patients accurate information on practice services and access routes
• Process paper prescriptions in line with practice procedures and confidentiality requirements
• Maintain and update patient records accurately and promptly
• Handle all data in line with GDPR and patient confidentiality standards
• Open and/or close the practice
• Cover alternative working patterns during staff absence
• Support extended access services, including hours outside core practice times
• Support general administrative tasks and the day-to-day running of the practice

What’s required

Qualifications

• Good general standard of education, including literacy and numeracy

Experience

• Experience in a customer service focused role
• Experience of dealing with the public face to face and by telephone
• Experience of working in a busy, fast-paced environment

Skills & knowledge

• Excellent communication skills
• A patient-centred approach
• Ability to work effectively as part of a busy multidisciplinary team

Nice to have

• Customer service qualification or relevant training
• NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare
• Experience in a healthcare, NHS or GP practice setting
• Experience of appointment booking or reception-based work
• Experience using SystmOne