Registrations Admin

Vertage Inc.; United Kingdom; Presencial; GBP 21.000 - 26.000; Jornada completa

Descripción de la vacante

Vertage Inc. is seeking a Registrations Admin Advisor to support GP practice registrations and patient demographics in the UK. You will process registrations, removals and updates using PCSE systems, ensuring data accuracy and confidentiality.

You will follow SOPs and data protection requirements, respond to registration queries from GP practices and stakeholders, and contribute to continuous improvement in a busy, high-volume environment.

Formación

• Attention to detail with pride in accuracy.
• Ability to follow structured processes and written procedures.
• Strong written and verbal communication skills.
• Confident using IT systems and quick to learn new software.
• Experience in administration, customer service or data processing.
• Ability to work in a busy, high-volume environment and meet targets.

Responsabilidades

• Process patient registrations, removals and updates using PCSE systems.
• Check information for accuracy and identify data quality issues.
• Follow SOPs, national policy, quality standards and service requirements.
• Respond to registration queries from GP practices and stakeholders.
• Support resolution of complex queries and escalations appropriately.
• Maintain patient confidentiality and comply with data protection requirements.
• Work against productivity, quality and service delivery targets.
• Keep allocated work up to date and raise delays or blockers.
• Participate in team discussions and continuous improvement.

Conocimientos

Attention to detail

Written communication

Verbal communication

IT systems proficiency

Microsoft Office

Data entry / data processing

Teamwork

Adaptability

Herramientas

PCSE systems

Microsoft Office

Descripción del empleo

Contract: Full-time, 37.5 hours per week

The Registrations Admin Advisor is responsible for accurately and efficiently processing patient registration activity. The role supports the maintenance of accurate GP practice lists and patient demographic information, helping to ensure patients can access primary care services appropriately.

Key responsibilities

Process patient registrations, removals and updates accurately and efficiently using PCSE systems.

Check patient and practice information for accuracy and identify discrepancies or data-quality issues.

Follow SOPs, national policy, quality standards and agreed service requirements.

Respond professionally and accurately to registration-related queries from GP practices and other stakeholders.

Support the resolution of more complex registration queries and escalator concerns appropriately.

Maintain patient confidentiality and comply with information governance and data protection requirements.

Work effectively against operational measures including productivity, quality and service delivery targets.

Keep allocated work up to date and raise potential delays, risks or blockers.

Participate in team discussions, quality activity, feedback, and continuous improvement.

Skills and experience

We are looking for someone who:

Has strong attention to detail and takes pride in completing work accurately.

Can follow structured processes and written procedures.

Has good written and verbal communication skills.

Is confident using IT systems, including Microsoft Office, and can learn new systems quickly.

Can work effectively in a busy, high-volume environment.

Is comfortable working to performance and quality targets.

Has previous experience in administration, customer service or data-processing work.

Can work collaboratively and adapt to changing priorities.

You will be:

Accurate and conscientious.

Professional and approachable.

Proactive when resolving problems.

Comfortable asking for clarification where required.

Resilient and adaptable.

Able to work effectively as part of a wider team.

Committed to delivering a high-quality service.