Registration Support Officer

North East Combined Authority; Morpeth; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexible working arrangements

NVQ level opportunity

Job summary

Northumberland County Council's Registration Service delivers civil registration functions across Northumberland, including births, deaths, marriages and civil partnerships, with thousands of ceremonies and certificates processed annually.

We are looking for an enthusiastic individual to join a team of 20 permanent staff plus 23 casuals, based at County Hall, Morpeth, with travel to Hexham, Alnwick and Berwick, and potential home-working when appropriate.

Qualifications

• GCSE level or equivalent experience, including numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times in their lives.
• Detail conscious with the ability to gather and report on statistical data.
• Able to follow procedures and a range of legal requirements.
• Work as part of a team and be self-motivated, without supervision.
• Full UK driving licence.

Responsibilities

• Supporting the Registration Officer with the registration of births, deaths, stillbirths, marriages, and civil partnerships.
• Assisting in the issuance of all statutory certificates upon customer request.
• Telephone work, helping couples book their ceremony and promoting the My Northumberland Wedding services to couples.
• Talking to bereaved families and helping them make appointments for registration.
• Coordinating meetings and taking minutes, efficiently utilising registration-specific IT systems, and aiding in the collection of statistical data as needed.
• The post holder will report directly to the Registration and Coroners Support Service Manager and assist in any Registration administration tasks as required.

Skills

Front-facing customer service

Attention to detail

Teamwork

Numeracy & literacy

Education

GCSE or equivalent

Tools

Registration IT systems

Job description

The Registration Service is responsible for the delivery of all civil registration functions across Northumberland, ensuring the relevant statutory functions and obligations are provided in accordance with legislation. This includes the registration of births, deaths, stillbirths, marriage, and civil partnerships; as well as taking notices of marriage and civil partnerships, ceremony provision, citizenship and nationality and other associated registration duties.

With approximately 2,000 plus ceremonies delivered annually across 70 Approved Premises in the county, weddings and civil partnerships are a significant part of our business. In addition, the service will register over 3,000 births and 3,000 deaths annually, as well as produce over 20,000 copy certificates.

We are looking for an enthusiastic individual to join the Northumberland Registration Service who can provide a first-class, customer-focused service to the residents of Northumberland and be part of a team which consists of 20 permanent members of staff, plus 23 casual members of staff.

The post will be based at County Hall, Morpeth however, there is a need to travel to other offices around the district, including Hexham, Alnwick and Berwick.

Northumberland Registration Service encourage new and agile ways of working, and officers may be required to work from any Northumberland County Council base across the county, as well as working from home when appropriate.

What you will be doing:

• Supporting the Registration Officer with the registration of births, deaths, stillbirths, marriages, and civil partnerships.
• Assisting in the issuance of all statutory certificates upon customer request.
• Telephone work, helping couples book their ceremony and promoting the My Northumberland Wedding services to couples.
• Talking to bereaved families and helping them make appointments for registration.
• Coordinating meetings and taking minutes, efficiently utilising registration-specific IT systems, and aiding in the collection of statistical data as needed.
• The post holder will report directly to the Registration and Coroners Support Service Manager and assist in any Registration administration tasks as required.

What you will bring:

• Educated to GCSE level or equivalent experience, including numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times in their lives.
• Detail conscious with the ability to gather and report on statistical data.
• Able to follow procedures and a range of legal requirements.
• Work as part of a team and be self-motivated, without supervision.
• Full UK driving licence.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangments
• Opportunity to study for the National Accredited Programme for Registration Officers (NVQ level)

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