Registration Support Officer | Flexible Working & Local Govt

Northumberland County Council; Morpeth; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexible working

NVQ-like progression

Job summary

Northumberland County Council’s Registration Service is seeking an enthusiastic administrator to support the registration of births, deaths, marriages and civil partnerships. Based at County Hall, Morpeth, you will join a team of 20 permanent staff and help ensure accurate, compassionate registration services while occasionally travel to other offices.

You will handle customer enquiries, issue certificates, book ceremonies, and assist with statistics and reporting using registration systems.

Qualifications

• GCSE level or equivalent with numeracy and literacy.
• Experience working with the public in a front-facing role.
• Ability to deal sensitively with the public at challenging times.
• Ability to gather and report on statistical data.

Responsibilities

• Support the Registration Officer with the registration of births, deaths, marriages and civil partnerships.
• Assist in issuing statutory certificates on customer request.
• Answer telephone calls, help couples book ceremonies, and promote My Northumberland Wedding services.
• Speak with bereaved families and help them make registration appointments.
• Coordinate meetings, take minutes, and use registration IT systems; assist in data collection and reporting.
• Report to the Registration and Coroners Support Service Manager and assist in Registration administration tasks.

Skills

Front-facing public service experience

Customer service skills

Attention to detail

Regulatory understanding

Education

GCSE level

Job description

Northumberland County Council’s Registration Service is seeking an enthusiastic administrator to support the registration of births, deaths, marriages and civil partnerships. Based at County Hall, Morpeth, you will join a team of 20 permanent staff and help ensure accurate, compassionate registration services while occasionally travel to other offices.

You will handle customer enquiries, issue certificates, book ceremonies, and assist with statistics and reporting using registration systems.