Registration Support Officer - Flexible Work & Ceremonies

North East Combined Authority; Morpeth; Ibrido; GBP 21.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

26 days annual leave

Local Government Pension Scheme

Flexible working arrangements

NVQ level opportunity

Descrizione del lavoro

Northumberland County Council's Registration Service delivers civil registration functions across Northumberland, including births, deaths, marriages and civil partnerships, with thousands of ceremonies and certificates processed annually.

We are looking for an enthusiastic individual to join a team of 20 permanent staff plus 23 casuals, based at County Hall, Morpeth, with travel to Hexham, Alnwick and Berwick, and potential home-working when appropriate.

Competenze

• GCSE level or equivalent experience, including numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times in their lives.
• Detail conscious with the ability to gather and report on statistical data.
• Able to follow procedures and a range of legal requirements.
• Work as part of a team and be self-motivated, without supervision.
• Full UK driving licence.

Mansioni

• Supporting the Registration Officer with the registration of births, deaths, stillbirths, marriages, and civil partnerships.
• Assisting in the issuance of all statutory certificates upon customer request.
• Telephone work, helping couples book their ceremony and promoting the My Northumberland Wedding services to couples.
• Talking to bereaved families and helping them make appointments for registration.
• Coordinating meetings and taking minutes, efficiently utilising registration-specific IT systems, and aiding in the collection of statistical data as needed.
• The post holder will report directly to the Registration and Coroners Support Service Manager and assist in any Registration administration tasks as required.

Conoscenze

Front-facing customer service

Attention to detail

Teamwork

Numeracy & literacy

Formazione

GCSE or equivalent

Strumenti

Registration IT systems

Descrizione del lavoro

Northumberland County Council's Registration Service delivers civil registration functions across Northumberland, including births, deaths, marriages and civil partnerships, with thousands of ceremonies and certificates processed annually.

We are looking for an enthusiastic individual to join a team of 20 permanent staff plus 23 casuals, based at County Hall, Morpeth, with travel to Hexham, Alnwick and Berwick, and potential home-working when appropriate.