Registration Officer

Warwickshire County Council; Kilsby; On-site; GBP 23,000 - 31,000; Part time

Job summary

Warwickshire County Council's Registration Service is seeking a Registration Officer to join our Rugby and Nuneaton registration office teams. The role includes registering births, deaths, stillbirths, attest notices of marriage and civil partnership, officiating ceremonies, and issuing certificates.

You will have a minimum of three years' professional experience, strong administrative and customer service skills, and fluent English.

Qualifications

• Minimum of three years' professional experience.
• Ability to interpret and apply policies, procedures and guidance.
• Meticulous approach to maintaining accurate records and handling sensitive information.
• Fluency Duty: English required for public service work.

Responsibilities

• Register births, deaths, stillbirths, attest notices of marriage and civil partnership, officiate ceremonies, issue certificates.
• Provide professional and compassionate support to customers during significant life events.
• Interpret and apply relevant policies and guidance in daily duties.
• Travel across Warwickshire to support service delivery.

Skills

Communication skills

Administrative experience

Customer service

Emotional intelligence

Tools

Microsoft Office

Outlook

Electronic systems

Job description

Warwickshire County Council's Registration Service is committed to excellent customer service. Our aim is to continuously find ways to improve the way we do things to meet the needs of the people of Warwickshire and beyond., We are looking for a Registration Officer to join our Rugby and Nuneaton registration office teams. The vacancy is for 29.6 hours to be worked on a Monday and Tuesday at Rugby registration office and a Thursday and Friday at Nuneaton registration office.

As a Registration Officer you will register births, deaths, stillbirths, attest notices of marriage and civil partnership, officiate ceremonies, issue certificates and other statutory duties while providing professional and compassionate support to customers through life's most significant events., The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

To be successful in this role, you will have a minimum of three years' professional experience, with the ability to interpret and apply policies, procedures and guidance. You will have strong administrative and customer service experience, excellent communication skills, and a meticulous approach to maintaining accurate records and handling sensitive information.

You will be confident working independently and as part of a team, able to prioritise competing demands, adapt to changing circumstances and maintain high standards under pressure. Strong emotional intelligence, tact and diplomacy are essential when supporting customers through significant and sometimes distressing life events.

You will have excellent ICT skills, including experience of Microsoft Office, Outlook and electronic systems, along with the ability to process and reconcile payments. A willingness to undertake training, keep your knowledge up to date and travel across Warwickshire to support service delivery is also required.

Working for Warwickshire - This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

To find out more please visit:

Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

• Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
• The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.