Registration Support Officer

Northumberland County Council; Morpeth; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Local Government Pension Scheme

Flexible working

NVQ-like progression

Job summary

Northumberland County Council’s Registration Service is seeking an enthusiastic administrator to support the registration of births, deaths, marriages and civil partnerships. Based at County Hall, Morpeth, you will join a team of 20 permanent staff and help ensure accurate, compassionate registration services while occasionally travel to other offices.

You will handle customer enquiries, issue certificates, book ceremonies, and assist with statistics and reporting using registration systems.

Qualifications

• GCSE level or equivalent with numeracy and literacy.
• Experience working with the public in a front-facing role.
• Ability to deal sensitively with the public at challenging times.
• Ability to gather and report on statistical data.

Responsibilities

• Support the Registration Officer with the registration of births, deaths, marriages and civil partnerships.
• Assist in issuing statutory certificates on customer request.
• Answer telephone calls, help couples book ceremonies, and promote My Northumberland Wedding services.
• Speak with bereaved families and help them make registration appointments.
• Coordinate meetings, take minutes, and use registration IT systems; assist in data collection and reporting.
• Report to the Registration and Coroners Support Service Manager and assist in Registration administration tasks.

Skills

Front-facing public service experience

Customer service skills

Attention to detail

Regulatory understanding

Education

GCSE level

Job description

The following content displays a map of the jobs location - County Hall, Morpeth & Fenkle Street, Alnwick

County Hall, Morpeth & Fenkle Street, Alnwick

Closing Date:

27/10/2026

Job Category:

Admin / Secretarial / Customer Services

Region / Division:

UK Region

Directorate:

Public Health, Stronger Communities and Inequalities

Job Introduction

The Registration Service is responsible for the delivery of all civil registration functions across Northumberland, ensuring the relevant statutory functions and obligations are provided in accordance with legislation. This includes the registration of births, deaths, stillbirths, marriage, and civil partnerships; as well as taking notices of marriage and civil partnerships, ceremony provision, citizenship and nationality and other associated registration duties.
With approximately 2,000 plus ceremonies delivered annually across 70 Approved Premises in the county, weddings and civil partnerships are a significant part of our business. In addition, the service will register over 3,000 births and 3,000 deaths annually, as well as produce over 20,000 copy certificates.
We are looking for an enthusiastic individual to join the Northumberland Registration Service who can provide a first-class, customer-focused service to the residents of Northumberland and be part of a team which consists of 20 permanent members of staff, plus 23 casual members of staff.

The post will be based at County Hall, Morpeth however, there is a need to travel to other offices around the district, including Hexham, Alnwick and Berwick.
Northumberland Registration Service encourage new and agile ways of working, and officers may be required to work from any Northumberland County Council base across the county, as well as working from home when appropriate.

What you will be doing:

Supporting the Registration Officer with the registration of births, deaths, stillbirths, marriages, and civil partnerships.

Assisting in the issuance of all statutory certificates upon customer request.

Telephone work, helping couples book their ceremony and promoting the My Northumberland Wedding services to couples.

Talking to bereaved families and helping them make appointments for registration

Coordinating meetings and taking minutes, efficiently utilising registration-specific IT systems, and aiding in the collection of statistical data as needed.

The post holder will report directly to the Registration and Coroners Support Service Manager and assist in any Registration administration tasks as required.

What you will bring:

Educated to GCSE level or equivalent experience, including numeracy and literacy.

Experience of working with the public in a front-facing role.

Able to deal sensitively with the public at challenging times in their lives.

Detail conscious with the ability to gather and report on statistical data.

Able to follow procedures and a range of legal requirements.

Work as part of a team and be self-motivated, without supervision

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here .

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangments
• Opportunity to study for the National Accredited Programme for Registration Officers (NVQ level)

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Further information
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930