Registration Support Officer

Northumberland County Council Jobs; Alnwick, Morpeth; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Leave entitlements (26–31 days)

Local Government Pension Scheme

Flexible working

NVQ pathway

Job summary

Northumberland Registration Service, part of Northumberland County Council, seeks an enthusiastic individual to provide first-class, customer-focused registration support. The role involves assisting with births, deaths, marriages, and civil partnerships, issuing certificates, and guiding customers through ceremonies while coordinating appointments.

The post requires sensitivity, numeracy and reporting skills, with travel between County Hall Morpeth and other offices around the district.

Qualifications

• Educated to GCSE level or equivalent with numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times.
• Detail conscious with the ability to gather and report data.
• Able to follow procedures and a range of legal requirements.
• Team player with self motivation and a full UK driving licence.

Responsibilities

• Support the Registration Officer with registration duties.
• Assist in issuing statutory certificates upon request.
• Handle telephone bookings for ceremonies and promote services.
• Communicate with bereaved families and arrange registrations by appointment.
• Coordinate meetings, take minutes, and assist with data collection.
• Report to the Registration and Coroners Support Service Manager and support admin tasks.

Skills

Frontline service

Public interaction

Numeracy literacy

Team player

Full UK driving licence

Education

GCSE level or equivalent

Job description

The Registration Service is responsible for the delivery of all civil registration functions across Northumberland, ensuring the relevant statutory functions and obligations are provided in accordance with legislation. This includes the registration of births, deaths, stillbirths, marriage, and civil partnerships; as well as taking notices of marriage and civil partnerships, ceremony provision, citizenship and nationality and other associated registration duties. With approximately 2,000 plus ceremonies delivered annually across 70 Approved Premises in the county, weddings and civil partnerships are a significant part of our business. In addition, the service will register over 3,000 births and 3,000 deaths annually, as well as produce over 20,000 copy certificates.

We are looking for an enthusiastic individual to join the Northumberland Registration Service who can provide a first-class, customer-focused service to the residents of Northumberland and be part of a team which consists of 20 permanent members of staff, plus 23 casual members of staff.

The post will be based at County Hall, Morpeth however, there is a need to travel to other offices around the district, including Hexham, Alnwick and Berwick.

Northumberland Registration Service encourage new and agile ways of working, and officers may be required to work from any Northumberland County Council base across the county, as well as working from home when appropriate.

What you will be doing:

• Supporting the Registration Officer with the registration of births, deaths, stillbirths, marriages, and civil partnerships.
• Assisting in the issuance of all statutory certificates upon customer request.
• Telephone work, helping couples book their ceremony and promoting the My Northumberland Wedding services to couples.
• Talking to bereaved families and helping them make appointments for registration
• Coordinating meetings and taking minutes, efficiently utilising registration-specific IT systems, and aiding in the collection of statistical data as needed.
• The post holder will report directly to the Registration and Coroners Support Service Manager and assist in any Registration administration tasks as required.

What you will bring:

• Educated to GCSE level or equivalent experience, including numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times in their lives.
• Detail conscious with the ability to gather and report on statistical data.
• Able to follow procedures and a range of legal requirements.
• Work as part of a team and be self-motivated, without supervision
• Full UK driving licence

Why choose us?

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexible working arrangments
• Opportunity to study for the National Accredited Programme for Registration Officers (NVQ level)

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