Registration Support Officer — Hybrid/Remote

Northumberland County Council Jobs; Alnwick, Morpeth; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Leave entitlements (26–31 days)

Local Government Pension Scheme

Flexible working

NVQ pathway

Job summary

Northumberland Registration Service, part of Northumberland County Council, seeks an enthusiastic individual to provide first-class, customer-focused registration support. The role involves assisting with births, deaths, marriages, and civil partnerships, issuing certificates, and guiding customers through ceremonies while coordinating appointments.

The post requires sensitivity, numeracy and reporting skills, with travel between County Hall Morpeth and other offices around the district.

Qualifications

• Educated to GCSE level or equivalent with numeracy and literacy.
• Experience of working with the public in a front-facing role.
• Able to deal sensitively with the public at challenging times.
• Detail conscious with the ability to gather and report data.
• Able to follow procedures and a range of legal requirements.
• Team player with self motivation and a full UK driving licence.

Responsibilities

• Support the Registration Officer with registration duties.
• Assist in issuing statutory certificates upon request.
• Handle telephone bookings for ceremonies and promote services.
• Communicate with bereaved families and arrange registrations by appointment.
• Coordinate meetings, take minutes, and assist with data collection.
• Report to the Registration and Coroners Support Service Manager and support admin tasks.

Skills

Frontline service

Public interaction

Numeracy literacy

Team player

Full UK driving licence

Education

GCSE level or equivalent

Job description

Northumberland Registration Service, part of Northumberland County Council, seeks an enthusiastic individual to provide first-class, customer-focused registration support. The role involves assisting with births, deaths, marriages, and civil partnerships, issuing certificates, and guiding customers through ceremonies while coordinating appointments.

The post requires sensitivity, numeracy and reporting skills, with travel between County Hall Morpeth and other offices around the district.