Registration Officer

South Gloucestershire Council; Kingswood; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Generous annual leave (pro rata)

Wellbeing support

Staff discounts

Job summary

South Gloucestershire Council seeks a Registration Officer to support vital registration services across the authority. You will deliver births, deaths, marriages and civil partnerships services, handle ceremonial registrations, and provide sensitive, confidential advice to the public.

Based at Kingswood Civic Centre with travel to nearby sites, the role offers training where required and opportunities to contribute to service improvements. A DBS check is required.

Qualifications

• Customer-facing experience in a public service or registration setting.
• Clear, professional communication and ability to handle sensitive information.
• High level of accuracy and attention to detail; manage confidential data discreetly.
• Experience with IT systems, data entry and record keeping is essential.
• If no registration background, full training and support will be provided.

Responsibilities

• Provide statutory and non-statutory registration services (births, deaths, marriages, civil partnerships).
• Coordinate and manage ceremony bookings and registrations with accuracy.
• Offer professional advice and guidance to the public in person, by phone or email.
• Scrutinise documentation to ensure compliance with legislation and safeguarding against sham marriages.
• Maintain records, process payments, balance daily accounts and manage appointment systems.
• Support Registration Service Manager and Superintendent Registrar in daily operations and service improvement.

Skills

Customer service

Communication

Data accuracy

IT systems

Education

NVQ Level 3 in Business and Administration

Job description

How you'll make a difference

As a Registration Officer, you will play a vital role in supporting people through some of life's most important milestones, delivering essential registration services for births, deaths, marriages and civil partnerships across South Gloucestershire. You will provide a professional, sensitive and customer-focused service, ensuring that every interaction is handled with care, accuracy and respect.

Acting as Deputy to the Superintendent Registrar and County Registrar, you will play a key role in shaping and delivering an exceptional Registration Service. You will take the lead on a variety of rewarding responsibilities, including coordinating and managing ceremony bookings, overseeing the registration process and providing expert advice and guidance to members of the public at significant moments in their lives.

What you will be doing

• Providing a range of statutory and non-statutory registration services using national registration services such as RON and DRS, you will ensure information is recorded accurately while identifying and investigating discrepancies or anomalies.
• Delivering a high-quality, customer-focused service will be central to your role. Whether supporting customers in person, by telephone or email, you will provide professional advice and guidance on all aspects of registration services.
• You will conduct and register marriage and civil partnership ceremonies, with training provided where required.
• Working closely with a range of stakeholders, government bodies and local authorities, you will maintain high standards of service delivery while undertaking a variety of administrative responsibilities. These will include producing historical certificates, managing appointment systems, processing payments, maintaining accurate records and balancing daily accounts.
• A key aspect of your role will be scrutinising documentation to ensure compliance with legislation, regulations and codes of practice, including safeguarding against sham or forced marriages.
• You will support colleagues, contribute to effective teamwork and assist the Registration Service Manager and Superintendent Registrar in daily operations and service innovation.

What we need from you

• It is essential that you have proven experience in a customer-facing role, ideally within a registration, legal or public service environment, where you have interpreted and applied legislation, processes and guidance to ensure compliance with statutory requirements.
• You will have excellent communication and interpersonal skills, with the ability to provide clear, professional advice and support to a wide range of customers. Alongside this, you must have a high level of accuracy, strong attention to detail and the ability to handle sensitive and confidential information with discretion.
• A strong team player, you will have strong organisational and administrative skills, with the ability to prioritise competing demands, manager your workload effectively and work within established procedures and regulations. Experience of using IT systems, maintaining accurate records and undertaking data entry is essential.
• If you have the skills and experience we are looking for but do not have a background in registration services, full training and support will be provided by our experienced and supportive team.
• Ideally, you will hold an NVQ Level 3 in Business and Administration.

What you need to know

• You will be based at Kingswood Civic Centre, but will also be required to work at Yate One Stop Shop, and as needed, will travel throughout the authority and surrounding area to conduct registrations or ceremonies.
• There will be opportunities to work additional hours on weekends, on a rota basis, to conduct a variety of ceremonies, where additional payments will be made for these duties.
• You will be required to have a DBS certificate, and we will support if you require a new DBS application as part of your onboarding checks.

Interviews to be held week commencing 2nd November 2026.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• What’s special here is the strength of the team ethos, the support and the training.

• We’re providing essential services across our internal network to ensure we can fully support our community.
• We’re positive and forward thinking, always looking for new and innovative ways of working work and we’re ambitious about the future.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!