Registration Officer

Hull City Council; Hull and East Yorkshire; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + public holidays

Training & development

Supportive culture

Job summary

Hull City Council is seeking a dedicated Registration Officer for Hull Register Office. The role involves registering life events, interviewing for accurate records, and delivering dignified ceremonies in a professional, confidential manner.

You will handle payments, maintain records and support a high standard of customer service. Candidate should be confident communicating with diverse customers, with excellent attention to detail and sound judgement within regulatory guidelines.

Qualifications

• Ability to communicate confidently with a wide range of customers
• Strong interpersonal and listening skills
• Attention to detail and accuracy in record-keeping
• Discretion when handling sensitive and confidential information

Responsibilities

• Register births, deaths, marriages and civil partnerships in line with legal requirements
• Interview customers to obtain accurate information for registrations
• Issue certificates and manage related paperwork
• Record transactions and fees accurately and auditablely
• Conduct ceremonies in a dignified, professional manner
• Deliver non-statutory services such as Nationality checks and renewals of vows
• Answer enquiries and provide accurate information to the public
• Safeguard against fraudulent activity and ensure compliance with regulations
• Maintain knowledge of regulations and share information as needed
• Support flexible service delivery across locations and weekends as required
• Collaborate with Customer Service Advisors to signpost to other services

Skills

Communication

Interpersonal skills

Attention to detail

Discretion

Job description

Number of Vacancies: 0 | Time Type: Full time | Worker Type: Regular | Proposed Interview Date: Thursday, October 29, 2026 | Hours of Work: 37 | Hiring Manager: Caroline Lewis | Contact Number: 01482 612552

This is a Full time, Permanent Position. Proposed interview date: Thursday 29th October Pay Award Pending We are looking for a dedicated, professional and customer-focused individual to join Hull Register Office as a Registration Officer. This is a unique and rewarding role, providing the opportunity to support people during some of the most important moments of their lives. From registering births and deaths to conducting marriage and civil partnership ceremonies, you will play a key role in delivering a high-quality registration service for the residents of Hull. We’re looking for a real people person who is confident communicating with a wide range of customers, can put people at ease in sensitive situations, and is committed to delivering outstanding customer service with empathy, professionalism and integrity. As a Registration Officer, you will carry out statutory registration duties, conduct interviews with customers, ensure legal requirements are met, maintain accurate records and support the delivery of ceremonies in a dignified and professional manner. The role requires excellent attention to detail, sound judgement and the ability to work confidently within legislative frameworks and procedures. The successful candidate will have strong communication and interpersonal skills, be highly organised and able to handle sensitive and confidential information with professionalism and discretion. You will enjoy working with people from all backgrounds and be committed to providing an inclusive and welcoming service. In return, you will become part of a supportive and experienced team, receive specialist training and have the opportunity to develop your knowledge of registration law and practice while making a meaningful difference to the lives of Hull residents.

ROLE AND PURPOSE

To carry out the statutory functions of a Registrar of Births, Deaths and Marriages, providing a professional and customer focused registration service to customers within the Hull Registration District, delivering a full range of registration services that complies with General guidelines and with legislation relating to Register Offices. To register life events, interviewing parents or relatives after a birth or death and recording accurate details for both paper and computerised records. To both undertake legal preliminaries and conduct and register civil ceremonies such as marriages and civil partnerships in line with legislation and in a dignified and professional manner.

PRINCIPAL ACCOUNTABILITIES

1. To register births, deaths, still births, marriages and civil partnerships in a legal and timely manner. This involves interviewing members of the public in the strictest of confidence to obtain information to complete an accurate registration. Ensure accurate, legal and legible records are maintained.
2. Issue certificates and other appropriate paperwork following registration. To be responsible for the maintenance and security of stock items and stationary within their possession and work area.
3. To take marriage notice / legal preliminaries from couples, ensure that relevant sight of appropriate documents and accurate recording of information. Ensure the timely printing and checking of certificates for marriage, highlighting any discrepancies at the earliest opportunity.
4. To be responsible for the collection, recording and banking of statutory and non statutory fees, this includes the issue of appropriate receipts and recording of transactions in respect of payments to the council and stationary used. Ensure that this is done efficiently and accurately in order to maximise income in to the council and that accurate and auditable records are maintained.
5. To register marriages and civil partnerships in accordance with legislation. This involves checking that all necessary paperwork is available for the registration to proceed, interviewing couples to validate information and ensure an accurate registration. Witnessing declaratory and contracting words within a ceremony, and completing a handwritten registration and / or electronic registration.
6. To conduct a range of ceremonies suitable for the occasion, of a high standard and meet both customer expectations and legal requirements. This includes both small ceremonies at the and large ceremonies in approved venues across the city.
7. To attend and deliver non statutory services including Nationality & Settlement Checking, Citizenship, Renewal of Vows, Naming Ceremonies and Funerals and to take notices of Marriage and Civil Partnership, issuing appropriate certificates and paperwork.
8. To take ownership of respond to enquiries and requests for assistance and advice from the public, regarding technical registration issues and ensure that accurate and appropriate information is provided.
9. Safeguard the integrity of the registration, through an awareness of sham marriage and other opportunities for fraudulent / criminal activity (i.e. forged documents, suspect certificate applications). Be aware of own responsibilities in handling sensitive and confidential information and wider role in preventing counter fraud and public protection.
10. To maintain working knowledge of regulations, handbooks, circulars and procedures and be able to interpret these accurately and support others to do so.
11. Support appropriate information sharing in the ethos of “tell us once” and improved and joined up service delivery to customers. Working with Customer Service Advisors to provide seamless and consistent excellent customer service signposting customers to other council services as appropriate.
12. To contribute towards the delivery of a flexible and responsive service, working at different locations and licensed premises as appropriate. This will involve weekend working and may include delivering promotions with other organisation and partners both on and off site.
13. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy. NC2356.RegistrationOfficer.docx

Compensation & Classification

Compensation Grades: GRADES 6. Pay Ranges: £29,540.00 - £32,061.00 Job Classifications: 2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post), OSP - Other Support Staff (School WorkForce Census)

Benefits of Working at Hull City Council

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Equality, Diversity and Inclusion

We are committed to increasing the diversity, equality and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a name blind approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

Additional Information

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.