Registration Services Advisor (Fixed Term) – Customer Care

Kirklees Metropolitan Council; Chelmsford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 Days Leave

Local Gov Pension

Job summary

Essex County Council's Registration Service seeks a Service Advisor for a fixed-term 12-month contract in Chelmsford. You will handle enquiries by phone or email, offering expert guidance and superb service to the public using registration services.

The role requires administrative experience, strong communication, and ICT skills; you'll support Citizenship, Ceremonies, Registrations and the back office. Fixed-term secondment in Chelmsford.

Qualifications

• Educated to GCSE level (RQF level 2) or equivalent.
• Experience in busy administrative environment.
• Excellent written and verbal communication.

Responsibilities

• Complete administrative Registration duties accurately and timely.
• Engage with stakeholders to define requirements for Registrations.
• Deliver high-quality customer service in Registration activities.
• Ensure compliance with end-of-day accounting and returns.

Skills

Communication skills

ICT skills

Customer service

Adaptability

Education

GCSE or equivalent

Tools

MS Office

Job description

Essex County Council's Registration Service seeks a Service Advisor for a fixed-term 12-month contract in Chelmsford. You will handle enquiries by phone or email, offering expert guidance and superb service to the public using registration services.

The role requires administrative experience, strong communication, and ICT skills; you'll support Citizenship, Ceremonies, Registrations and the back office. Fixed-term secondment in Chelmsford.