Registration Service Advisor

Kirklees Metropolitan Council; Chelmsford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

26 Days Leave

Local Gov Pension

Job summary

Essex County Council's Registration Service seeks a Service Advisor for a fixed-term 12-month contract in Chelmsford. You will handle enquiries by phone or email, offering expert guidance and superb service to the public using registration services.

The role requires administrative experience, strong communication, and ICT skills; you'll support Citizenship, Ceremonies, Registrations and the back office. Fixed-term secondment in Chelmsford.

Qualifications

• Educated to GCSE level (RQF level 2) or equivalent.
• Experience in busy administrative environment.
• Excellent written and verbal communication.

Responsibilities

• Complete administrative Registration duties accurately and timely.
• Engage with stakeholders to define requirements for Registrations.
• Deliver high-quality customer service in Registration activities.
• Ensure compliance with end-of-day accounting and returns.

Skills

Communication skills

ICT skills

Customer service

Adaptability

Education

GCSE or equivalent

Tools

MS Office

Job description

Registration Service Advisor

Fixed Term, Full Time

£25,959 Per Annum

Location: Chelmsford

Working Style: Fixed-base worker

Closing Date: Sunday 11th October 2026 at 11.59pm

Please note that visa sponsorship is not available for this role. Applicants must have a current, unrestricted right to work in the UK.

Please note that this is a Fixed Term Contract / Secondment opportunity for a period of 12 months.

Interview Dates: 27th or 28th October, in person, at our offices in Chelmsford.

The Opportunity

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong.

The Registration Service deliver an effective Marriage Booking Service and centralised back office Registration function including Citizenship; Ceremonies; Registrations and Approved Premises. The Registration Service Advisor will deal with all customer enquiries by telephone or electronic, providing specialist advice, support, and excellent customer service to members of the public wishing to use the service.

With experience of working within an administration environment, good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success.

Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
• Use specialist skill, knowledge, and experience to deliver effective Registration activities, and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly, and quarterly accounting, returns, and dispatch to GRO.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Company: Essex County Council

Salary: Up to £25959.00 per annum + + 26 Days Leave & Local Gov Pension

Location: Chelmsford, Essex

Sector: Corporate Services

Sector: Customer Services

Job Role: Operative