Registration Advisor – 12-Month Contract, Local Gov Pension

New Start; Chelmsford; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Essex County Council in Chelmsford is seeking a Registration Service Advisor for a 12-month fixed-term contract. The role handles enquiries by telephone or email, providing specialist guidance and excellent customer service to residents.

Applicants must have right to work in the UK. Interviews will be held in Chelmsford; salary is up to £25,959 per annum plus generous annual leave and Local Government Pension Scheme.

Qualifications

• Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.

Responsibilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
• Use specialist skill, knowledge, and experience to deliver effective Registration activities and high-quality customer service.
• Work collaboratively with partners to ensure compliance with all external and internal regulation.
• Responsible for ensuring compliance with end of day accounting and stock management, weekly, monthly, and quarterly accounting, returns, and dispatch to GRO.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills

Communication skills

IT skills

Administrative experience

MS Office

Education

GCSE

Tools

MS Office

Job description

Essex County Council in Chelmsford is seeking a Registration Service Advisor for a 12-month fixed-term contract. The role handles enquiries by telephone or email, providing specialist guidance and excellent customer service to residents.

Applicants must have right to work in the UK. Interviews will be held in Chelmsford; salary is up to £25,959 per annum plus generous annual leave and Local Government Pension Scheme.