Registration Services Specialist (12-Month FTC)

Essex County Council

Chelmsford

On-site

GBP 23,000 - 29,000

Full time

6 days ago

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Job summary

Essex County Council (ECC) is seeking a Registration Service Advisor for a 12-month fixed-term contract in Chelmsford. The role involves handling customer inquiries via telephone and electronic channels, providing specialist advice and high-quality service to the public using the registration service.

The post requires solid administration experience, excellent communication skills, and IT proficiency with MS Office.

Qualifications

GCSE (or equivalent) education level required.
Strong verbal and written communication.
Experience in busy administration and customer service.
ICT skills with MS Office.

Responsibilities

Ensure all administrative Registration duties are completed in an accurate and timely manner and regulations adhered to.
Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
Use specialist skill, knowledge, and experience to deliver effective Registration activities and high-quality customer service.
Work collaboratively with partners to ensure compliance with all external and internal regulation.
Responsible for ensuring compliance with all end of day accounting and stock management, weekly, monthly, and quarterly accounting, returns, and dispatch to GRO.
Specific individual and shared targets and objectives are defined annually within the performance management framework.