Coroner Service Admin & Family Support Assistant

Kirklees Metropolitan Council; Chelmsford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Essex County Council is seeking a Coroner Service Support Assistant in Chelmsford for a 6‑month temporary contract, 37 hours per week. The role involves administrative support to HM Coroner, logging new cases, liaising with families, arranging juries for inquests, and maintaining confidential records.

You will work from Seax House during probation and then 2–3 days weekly with line manager agreement. The candidate should have GCSEs (Maths/English) or NVQ Level 2 in Administration, strong IT and

Qualifications

• Educated to GCSE level (including Maths and English)/NVQ Administration Level 2 or equivalent by experience.
• Excellent working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
• Excellent IT and Keyboard Skills.
• Experience of effective working as a team member and ability to liaise with a wide variety of people.
• Experience of dealing with telephone enquiries.
• Proven effective communication and interpersonal skills.
• Ability to prioritise effectively.
• Ability to present information in an accurate, orderly, and disciplined manner.

Responsibilities

• Using specialist, procedural and organisational knowledge to filter incoming contact; deal with communication directly or refer to the appropriate officer promptly.
• Using initiative and taking independent actions to deal with queries/complaints.
• Providing high quality, accurate and efficient support to a team of coroner officers, handling confidential information, and organising and quality checking own work.
• Carrying out file administration, arranging and managing juries for Coroners inquests as instructed.
• Demonstrating effective communication with service users and customers (internal and external).
• Maintaining and developing accurate confidential records and filing (manual and electronic).
• Collaborating with the wider Coroners Service team to support high professional standards and continuous improvement.
• Supporting modernisation of the Coroner’s Service, delivering efficient processes and collecting performance data.

Skills

Communication skills

Interpersonal skills

Teamwork

Telephone enquiries

Prioritisation

Organisational skills

IT proficiency

Education

GCSE level with Maths & English

NVQ Administration Level 2 or equivalent

Tools

Microsoft Office (Word/Outlook/PowerPoint/Excel)

Job description

Essex County Council is seeking a Coroner Service Support Assistant in Chelmsford for a 6‑month temporary contract, 37 hours per week. The role involves administrative support to HM Coroner, logging new cases, liaising with families, arranging juries for inquests, and maintaining confidential records.

You will work from Seax House during probation and then 2–3 days weekly with line manager agreement. The candidate should have GCSEs (Maths/English) or NVQ Level 2 in Administration, strong IT and