Coroners Service Admin & Family Support Officer

Essex County Counci; Chelmsford; On-site; GBP 26,000 - 33,000; Full time

Job summary

Essex County Council's Coroners Service is seeking a Coroner Service Support Assistant in Chelmsford for a 6-month fixed-term contract. 37 hours per week, full-time, with training during probation and then 2-3 days per week with Line Manager agreement.

You will log new cases, contact families, manage jury processes, maintain confidential records, and support the modernisation of the service. Excellent customer care and IT skills are essential.

Qualifications

• Educated to GCSE level (including Maths and English)/NVQ Administration Level 2 or equivalent by experience.
• Excellent working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, and Excel.
• Excellent IT and Keyboard Skills.
• Experience of effective working as a team member and ability to liaise with a wide variety of people.
• Experience of dealing with telephone enquiries.
• Proven effective communication and interpersonal skills.
• Ability to prioritise effectively.
• Ability to present information in an accurate, orderly, and disciplined manner.

Responsibilities

• Responsible for using specialist, procedural and organisational knowledge to filter incoming contact; dealing with the communication directly or referring it to the appropriate officer in a timely manner and ensuring senior staff are informed of urgent/important developments.
• Responsible for using initiative and taking independent actions in order to deal with queries/complaints.
• Responsible for providing high quality, accurate and efficient support to a team of coroner officers, much of which will be of a confidential nature, and to organise and quality check own work.
• Responsible for carrying out file administration, arranging and managing juries for Coroners inquests as instructed.
• Responsible for demonstrating effective communication and engagement with all service users and customers (internal and external).
• Responsible for maintaining and developing accurate confidential records and filing, both manual and electronic to ensure efficient and effective storage and retrieval of information.
• Working collaboratively with the wider Coroners Service team to support the development of high professional standards, a commitment to service excellence and continuous improvement.
• Supporting the modernisation of the Coroner’s Service, delivery of efficient processes and collection of performance data.
• Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills

GCSE level including Maths & English

Microsoft Office

Keyboard skills

Teamwork

Telephone enquiries

Communication skills

Prioritisation

Data presentation

Education

GCSE level including Maths & English

NVQ Administration Level 2 or equivalent

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Essex County Council's Coroners Service is seeking a Coroner Service Support Assistant in Chelmsford for a 6-month fixed-term contract. 37 hours per week, full-time, with training during probation and then 2-3 days per week with Line Manager agreement.

You will log new cases, contact families, manage jury processes, maintain confidential records, and support the modernisation of the service. Excellent customer care and IT skills are essential.