Registration Operations Lead - Flexible Hours (Fixed-Term)

Relx Plc; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

RX Global, part of RELX, seeks a senior leader to head Product Success for online registration across multiple events. You will combine people leadership with technical oversight to ensure accurate configuration, reliable operations and strong quality controls. The role focuses on continuous improvement and exceptional customer experiences.

You will drive governance, stakeholder alignment, and escalations management while scaling processes to be robust and scalable across a portfolio of events.

Qualifications

• Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with team development.
• Experience leading system configuration, digital operations or similar technical delivery.
• Understanding of system configuration, testing, QA and issue resolution.
• Experience with online registration, CMS, or eCommerce platforms.
• Experience in event registration or registration technology highly desirable.
• Strong stakeholder management translating business needs to technical solutions.

Responsibilities

• Empower the team to deliver high-quality registration outcomes across events.
• Ensure standards, controls and best practices are applied.
• Champion operational excellence via performance monitoring and improvements.
• Oversee configuration, testing and governance of registration systems.
• Manage technical accuracy, risks and timely issue resolution.
• Lead stakeholder engagement and alignment through project delivery.
• Drive customer satisfaction by managing escalations effectively.
• Ensure processes are robust, scalable, and aligned with business objectives.

Skills

Risk management

Project management

Leadership

Stakeholder management

Operational excellence

System configuration

Quality assurance

Digital operations

CMS / eCommerce platforms

Registration systems

Tools

CMS

eCommerce platforms

Registration systems

Job description

RX Global, part of RELX, seeks a senior leader to head Product Success for online registration across multiple events. You will combine people leadership with technical oversight to ensure accurate configuration, reliable operations and strong quality controls. The role focuses on continuous improvement and exceptional customer experiences.

You will drive governance, stakeholder alignment, and escalations management while scaling processes to be robust and scalable across a portfolio of events.