Registration Lead, Product Success - FTC until Jan 2028

Reed Exhibitions Limited Company; Richmond; On-site; GBP 70,000 - 100,000; Full time

Job summary

RX Global is seeking a senior leader in the Product Success function to empower teams delivering high-quality online registration outcomes across a portfolio of events. You will combine people leadership with technical and operational oversight to ensure registration systems are configured accurately, reliable, and governed by strong quality controls.

You will drive continuous improvement, manage risks, oversee testing, configuration, and governance of registration systems, and steer stakeholder

Qualifications

• Leadership experience in product success or operations.
• Experience with registration systems or digital platforms.
• Strong stakeholder management and communication.
• Proven ability to drive continuous improvement.

Responsibilities

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives.

Job description

This is a fixed term contract until Jan 2028 Are you passionate about leading high-performing teams and delivering operational excellence at scale? Do you thrive on driving quality, stakeholder collaboration, and continuous improvement while ensuring outstanding customer experiences? About our Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About the Role

As a leader within our Product Success function, you will empower teams to deliver consistent, high-quality online registration outcomes across a portfolio of events. Combining people leadership with technical and operational oversight, you will ensure registration systems are configured accurately, operate reliably and are supported by robust quality controls, while driving continuous improvement across our registration operations.

Responsibilities

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are consistently applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives.

Requirements

• Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with a focus on team development and engagement.
• Experience leading a system configuration, digital operations, web production or similar technical delivery team.
• Practical understanding of system configuration, testing, quality assurance and issue resolution.
• Experience working with online registration, CMS, eCommerce or comparable digital platforms.
• Experience within event registration or registration technology would be highly desirable.
• Strong stakeholder management skills, with the ability to translate business requirements into effective technical solutions

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation.

We offer an appealing working prospect for our people.

With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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