Registration Lead, Product Success - FTC until Jan 2028

Relx Plc; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

RX Global, part of RELX, seeks a senior leader to head Product Success for online registration across multiple events. You will combine people leadership with technical oversight to ensure accurate configuration, reliable operations and strong quality controls. The role focuses on continuous improvement and exceptional customer experiences.

You will drive governance, stakeholder alignment, and escalations management while scaling processes to be robust and scalable across a portfolio of events.

Qualifications

• Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with team development.
• Experience leading system configuration, digital operations or similar technical delivery.
• Understanding of system configuration, testing, QA and issue resolution.
• Experience with online registration, CMS, or eCommerce platforms.
• Experience in event registration or registration technology highly desirable.
• Strong stakeholder management translating business needs to technical solutions.

Responsibilities

• Empower the team to deliver high-quality registration outcomes across events.
• Ensure standards, controls and best practices are applied.
• Champion operational excellence via performance monitoring and improvements.
• Oversee configuration, testing and governance of registration systems.
• Manage technical accuracy, risks and timely issue resolution.
• Lead stakeholder engagement and alignment through project delivery.
• Drive customer satisfaction by managing escalations effectively.
• Ensure processes are robust, scalable, and aligned with business objectives.

Skills

Risk management

Project management

Leadership

Stakeholder management

Operational excellence

System configuration

Quality assurance

Digital operations

CMS / eCommerce platforms

Registration systems

Tools

CMS

eCommerce platforms

Registration systems

Job description

• This is a fixed term contract until Jan 2028**
  

• This is a fixed term contract until Jan 2028**
  

Are you passionate about leading high-performing teams and delivering operational excellence at scale?

Do you thrive on driving quality, stakeholder collaboration, and continuous improvement while ensuring outstanding customer experiences?

About Our Team

RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients.

About The Role

As a leader within our Product Success function, you will empower teams to deliver consistent, high-quality online registration outcomes across a portfolio of events. Combining people leadership with technical and operational oversight, you will ensure registration systems are configured accurately, operate reliably and are supported by robust quality controls, while driving continuous improvement across our registration operations.

Responsibilities

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are consistently applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives.

Requirements

• Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with a focus on team development and engagement.
• Experience leading a system configuration, digital operations, web production or similar technical delivery team.
• Practical understanding of system configuration, testing, quality assurance and issue resolution.
• Experience working with online registration, CMS, eCommerce or comparable digital platforms.
• Experience within event registration or registration technology would be highly desirable.
• Strong stakeholder management skills, with the ability to translate business requirements into effective technical solutions

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.