Registration Lead — Flexible Hours (Fixed-Term)

RX Global; Richmond; On-site; GBP 65,000 - 90,000; Full time

Job summary

RX Global is seeking a Registration Lead, Product Success to oversee high-performing teams and ensure reliable online registration across a portfolio of events. This FTC role combines people leadership with technical oversight to configure, test, and govern registration systems while driving continuous improvement.

The role emphasizes stakeholder collaboration, operational excellence, and strong project management to deliver quality customer experiences and scalable processes.

Qualifications

• Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with a focus on team development and engagement.
• Experience leading a system configuration, digital operations, web production or similar technical delivery team.
• Practical understanding of system configuration, testing, quality assurance and issue resolution.
• Experience working with online registration, CMS, eCommerce or comparable digital platforms.
• Experience within event registration or registration technology would be highly desirable.

Responsibilities

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are consistently applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives.

Skills

Project management

Leadership

Stakeholder management

System configuration

Digital operations

Tools

CMS

eCommerce

Job description

RX Global is seeking a Registration Lead, Product Success to oversee high-performing teams and ensure reliable online registration across a portfolio of events. This FTC role combines people leadership with technical oversight to configure, test, and govern registration systems while driving continuous improvement.

The role emphasizes stakeholder collaboration, operational excellence, and strong project management to deliver quality customer experiences and scalable processes.