Registration Lead, Product Success - FTC until Jan 2028

RELX Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

RX Global in London seeks a Product Success leader to empower teams delivering high-quality online registration across events, combining people leadership with technical and operational oversight to ensure accurate configuration and robust quality controls.

You will drive continuous improvement, manage risks, oversee testing and governance, and lead stakeholder alignment to deliver outstanding customer experiences.

Qualifications

• Experience leading a system configuration, digital operations, or web production team.
• Experience with online registration, CMS, and eCommerce platforms.
• Strong stakeholder management and ability to translate business requirements into technical solutions.

Responsibilities

• Empower teams to deliver high-quality online registration outcomes across events.
• Oversee configuration, testing, and governance of registration systems.
• Manage risks and ensure operational reliability.
• Lead stakeholder engagement throughout project delivery.
• Drive continuous improvement and performance monitoring.

Skills

People leadership

Project management

Stakeholder management

Operations management

System configuration

Digital platforms

Tools

Registration systems

CMS

Web production tools

Job description

Are you passionate about leading high-performing teams and delivering operational excellence at scale? Do you thrive on driving quality, stakeholder collaboration, and continuous improvement while ensuring outstanding customer experiences? About our Team RX Global aims to create unforgettable experiences for attendees and exhibitors through organizing events. Innovation, creativity, and collaboration drive the company to offer exceptional services to clients. About the Role As a leader within our Product Success function, you will empower teams to deliver consistent, high-quality online registration outcomes across a portfolio of events. Combining people leadership with technical and operational oversight, you will ensure registration systems are configured accurately, operate reliably and are supported by robust quality controls, while driving continuous improvement across our registration operations.

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are consistently applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives. Experience managing risks and ensuring operational reliability.
• Strong project management and organisational capabilities.
• Effective communication and leadership skills with a focus on team development and engagement.
• Experience leading a system configuration, digital operations, web production or similar technical delivery team.
• Practical understanding of system configuration, testing, quality assurance and issue resolution.
• Experience working with online registration, CMS, eCommerce or comparable digital platforms.
• Experience within event registration or registration technology would be highly desirable.
• Strong stakeholder management skills, with the ability to translate business requirements into effective technical solutions
• RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 41 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit http://www.rxglobal.com
• We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
• Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.