Registration Lead, Operational Excellence (Contract)

Reed Exhibitions Limited Company; Richmond; On-site; GBP 70,000 - 100,000; Full time

Job summary

RX Global is seeking a senior leader in the Product Success function to empower teams delivering high-quality online registration outcomes across a portfolio of events. You will combine people leadership with technical and operational oversight to ensure registration systems are configured accurately, reliable, and governed by strong quality controls.

You will drive continuous improvement, manage risks, oversee testing, configuration, and governance of registration systems, and steer stakeholder

Qualifications

• Leadership experience in product success or operations.
• Experience with registration systems or digital platforms.
• Strong stakeholder management and communication.
• Proven ability to drive continuous improvement.

Responsibilities

• Empower the team to deliver consistent, high-quality registration outcomes across all events.
• Ensure standards, controls, and best practices are applied.
• Champion operational excellence through performance monitoring and continuous improvement initiatives.
• Oversee the configuration, testing, and governance of registration systems.
• Manage technical accuracy, identify risks, and ensure timely issue resolution.
• Lead stakeholder engagement and alignment throughout project delivery.
• Drive customer and stakeholder satisfaction by managing escalations effectively.
• Ensure operational processes are robust, scalable, and aligned with business objectives.

Job description

RX Global is seeking a senior leader in the Product Success function to empower teams delivering high-quality online registration outcomes across a portfolio of events. You will combine people leadership with technical and operational oversight to ensure registration systems are configured accurately, reliable, and governed by strong quality controls.

You will drive continuous improvement, manage risks, oversee testing, configuration, and governance of registration systems, and steer stakeholder