Registration Officer

Sandwell Metropolitan Borough Council; West Bromwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

Sandwell's Registration Services are seeking to appoint a Registration Officer to be part of our Register Office team based at Highfields House in West Bromwich.

You will deliver birth, death and marriage registrations, take notices of marriage and civil partnership, facilitate ceremonies and support Citizenship Ceremonies. You will manage reception and enquiries, produce certificates and official documentation, and undertake a range of administrative duties to ensure smooth operations.

Qualifications

• GCSE Grade C or equivalent in English and Maths.
• Experience of working in an administration office.
• Experience of Microsoft Office applications.
• Excellent telephony skills.
• Excellent Customer Service Skills.
• Accuracy and attention to detail.

Responsibilities

• Delivering birth, death and marriage registrations, taking notices of marriage and civil partnership.
• Facilitating marriage and civil partnership ceremonies, supporting Citizenship Ceremonies.
• Managing reception and customer enquiries, producing certificates and official documentation.
• Undertaking a range of administrative duties to support the smooth and efficient operation of the Register Office

Skills

Excellent telephony skills

Excellent Customer Service Skills

Accuracy and attention to detail

Education

GCSE Grade C or equivalent in English and Maths

Tools

Microsoft Office applications

Job description

Sandwell's Registration Services are seeking to appoint a Registration Officer to be part of our Register Office team based at Highfields House in West Bromwich.

• Delivering birth, death and marriage registrations, taking notices of marriage and civil partnership
• Facilitating marriage and civil partnership ceremonies, supporting Citizenship Ceremonies
• Managing reception and customer enquiries, producing certificates and official documentation
• Undertaking a range of administrative duties to support the smooth and efficient operation of the Register Office
  GCSE Grade C or equivalent in English and Maths
• Experience of working in an administration office
• Experience of Microsoft Office applications
• Excellent telephony skills
• Excellent Customer Service Skills
• Accuracy and attention to detail

In this role, you will enjoy working with customers and delivering excellent customer service in a busy front-line environment. We are looking for someone who shares Sandwell Council's values and behaviours, putting customers at the heart of everything they do, treating people with respect and empathy, and taking pride in delivering a positive experience for residents at important moments in their lives. The position offers a variety of interesting tasks and the service operates at a fast pace.