Registration Officer

VALE OF WHITE HORSE; Abingdon; On-site; GBP 26,000 - 32,000; Full time

Job summary

Vale of White Horse Council in Abingdon is seeking a Registration Officer to support the Building Control service and admin duties under the Building Regulations 2010.

You will interpret plans for fee assessment, prepare correspondence, manage consultations, and respond to enquiries while arranging site visits and promoting the service. Strong numeracy and customer focus are essential.

Two years of admin/office experience and proficiency with Microsoft Office are required for this role.

Qualifications

• Two years' general admin/office experience.
• Proficient in Microsoft Office.
• Strong numeracy and analytical skills.
• Ability to work independently and improve processes.

Responsibilities

• Undertake technical administrative duties to support the building control service.
• Interpret plans for fee assessment.
• Produce letters and emails.
• Raise consultations with internal and external bodies.
• Respond to minor technical enquiries about Building Regulations 2010.
• Arrange site visits and appointments.
• Promote the service and engage with partners.
• Deliver high level of customer service and satisfaction.

Skills

Customer service

Analytical thinking

Problem solving

Numeracy

Communication

Decision making

Attention to detail

Education

Two years admin/office experience

Tools

Microsoft Office

Job description

Why join us

We believe in putting our people first - we work hard every day to make sure everyone can achieve a healthy and enjoyable work-life-balance. That is why we have a very flexible hours system. We are seen as being customer focused, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective service. South Oxfordshire & The Vale of White Horse are currently looking to recruit a Registration Officer. This is an exciting role within the Building Control team where you can expect a supportive environment, to progress your qualifications and gain valuable experience within a local authority.

About the role

The Registration Officer role involves undertaking the technical administrative duties for the support of the building control service, ensuring that duties are carried out in accordance with the Council's statutory duty relating to the application and enforcement of the Building Regulations 2010. The role involves a blend of administrative tasks, problem solving, customer interaction, managing an application process, collaborating with Registered Building Inspectors, consulting with internal and external bodies, while driving customer satisfaction.,

• The evaluation, interpretation and measuring of plans for fee assessment.
• Producing documentation, letters and emails.
• Raising consultations with internal and external bodies.
• Responding to minor technical enquiries in relation to The Building Regulations 2010 and The Building Act 1984 to applicants, clients, agents, members and all stakeholders. This includes matters relating to whether Building Regulations are required and exemptions etc.
• Raising purchase orders, invoices and receiving credit/debit card payments for the collection of Building Regulation charges.
• Arranging site visits and booking appointments.
• Responding to formal enquiries relating to land searches, Building Regulation records and associated matters.
• Promotion and to encourage the engagement of the Local Authority building control service, including, business partners.
• Promote and exercise a high level of customer service and satisfaction. Good general admin/office experience (at least two years)
• Proficient in use of the Microsoft Office suite
• Experience of working to service standards and targets
• Financial experience of dealing with purchase/sales orders, accounts,
• Analytical and problem-solving skills
• Ability to work independently, take initiative for implementing improvements and for making decisions
• Strong numeracy skills
• Methodical and flexible approach to work
• Excellent customer service skills
• Effective communicator
• Ability to follow procedure
• Strong attention to detail
• Strong mental agility skills such as fact finding, problem solving, analytical work and using judgment