Registration Officer

South Oxfordshire and Vale of White Horse District Councils (trading as South & Vale); Abingdon; On-site; GBP 21,000 - 27,000; Full time

Job summary

South Oxfordshire & The Vale of White Horse are recruiting a Registration Officer for the Building Control team. The role covers technical administrative duties to support the Building Regulations 2010, with emphasis on efficient processing and customer interaction.

The ideal candidate will handle a mix of admin tasks, problem solving, and liaison with inspectors and external bodies to ensure high customer satisfaction and adherence to statutory duties.

Qualifications

• Two years of general admin/office experience.
• Proficient with Microsoft Office.
• Experience working to service standards and targets.
• Financial exposure to purchase orders, accounts, invoices.

Responsibilities

• Evaluate, interpret and measure plans for fee assessment.
• Produce documentation, letters and emails for the building control service.
• Raise consultations with internal and external bodies.
• Answer minor technical enquiries about Building Regulations 2010 and Building Act 1984.
• Raise purchase orders, invoices and process payments for Building Regulation charges.

Skills

General admin experience

MS Office proficiency

Service standards experience

Financial experience

Analytical thinking

Independent initiative

Numeracy

Attention to detail

Customer service

Communication skills

Procedural discipline

Mental agility

Job description

About The Role

Why join us

We believe in putting our people first – we work hard every day to make sure everyone can achieve a healthy and enjoyable work-life-balance. That is why we have a very flexible hours system.

We are seen as being customer focused, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective service.

South Oxfordshire & The Vale of White Horse are currently looking to recruit a Registration Officer. This is an exciting role within the Building Control team where you can expect a supportive environment, to progress your qualifications and gain valuable experience within a local authority.

About the role

The Registration Officer role involves undertaking the technical administrative duties for thesupport of the building control service, ensuring that duties are carried out inaccordance with the Council’s statutory duty relating to the application andenforcement of the Building Regulations 2010.

The role involves a blend of administrative tasks, problem solving, customer interaction, managing an application process, collaborating with Registered Building Inspectors, consulting with internal and external bodies, while driving customer satisfaction.

Your essential skills, knowledge and experience

• Good general admin/office experience (at least two years)
• Proficient in use of the Microsoft Office suite
• Experience of working to service standards and targets
• Financial experience of dealing with purchase/sales orders, accounts,
• Analytical and problem-solving skills
• Ability to work independently, take initiative for implementing improvements and for making decisions
• Strong numeracy skills
• Methodical and flexible approach to work
• Excellent customer service skills
• Effective communicator
• Ability to follow procedure
• Strong attention to detail
• Strong mental agility skills such as fact finding, problem solving, analytical work and using judgment

Key responsibilities for the role

• The evaluation, interpretation and measuring of plans for fee assessment.
• Producing documentation, letters and emails.
• Raising consultations with internal and external bodies.
• Responding to minor technical enquiries in relation to The Building Regulations 2010 and The Building Act 1984 to applicants, clients, agents, members and all stakeholders. This includes matters relating to whether Building Regulations are required and exemptions etc.
• Raising purchase orders, invoices and receiving credit/debit card payments for the collection of Building Regulation charges.
• Arranging site visits and booking appointments.
• Responding to formal enquiries relating to land searches, Building Regulation records and associated matters.
• Promotion and to encourage the engagement of the Local Authority building control service, including, business partners.
• Promote and exercise a high level of customer service and satisfaction.

A full list of the duties this role provides, as well as the benefits we offer, can be found within thejob description.

Please note that we do not hold a sponsor licence and are unable to support visa applications. To be considered for this role, you must already have the legal right to work in the UK. If you are unsure about your eligibility, please refer to the UK Government’s guidance before applying.