Core Business Support Officer

WMJobs; Oldbury; On-site; GBP 27,000 - 31,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a Core Business Support Officer to join Regulatory Services in Oldbury. The role supports a busy team, organises workloads, and ensures timely delivery of tasks with high customer service standards.

The post demands GCSEs at C or above, at least two years in a business support setting, and advanced MS Outlook/Office skills. Salary Band D (SCP 9–17) and a 37-hour week are offered.

Qualifications

• Hold GCSE Grade C (or equivalent) in English and Maths.
• Have a minimum of 2 years’ experience working within a business support/administrative environment.
• Advanced fluency with Microsoft Outlook and Office Programmes.
• Be confident working in a high‑pressure environment, managing competing priorities.
• Have excellent communication skills and the ability to engage with a wide range of stakeholders.

Responsibilities

• Support Regulatory Services as part of a team.
• Organise and prioritise workload and meet deadlines.
• Work independently and as part of a team with accuracy and attention to detail.
• Deliver excellent customer service.

Skills

Excellent communication skills

MS Outlook

Office programmes

Education

GCSE English and Maths (Grade C)

Tools

Microsoft Outlook

MS Office

Job description

Sandwell Metropolitan Borough Council,

Core Business Support Officer

Location: Sandwell Council House, Freeth Street, Oldbury, B69 3DE

Salary: Band D, SCP 9–17 (£27,254 – £31,022 per annum)

Contract: 12-month Fixed Term/ Secondment

Closing date: 8 September 2026

Interviews: W/C 28 September 2026

Hours: 37 Hours per week

We are looking for someone who will enjoy working as part of a team supporting Regulatory Services.

You will be self-motivated, taking a proactive approach to your work organising and prioritising your workload and be driven to meeting deadlines.

You will be expected to work on your own initiative as well as part of a team, demonstrate accuracy and attention to detail, and always deliver excellent customer service.

Requirements

• Hold GCSE Grade C (or equivalent) in English and Maths
• Have a minimum of 2 years’ experience working within a business support/administrative environment
• Advanced fluency with Microsoft Outlook and Office Programmes
• Be confident working in a high-pressure environment, managing competing priorities
• Have excellent communication skills and the ability to engage with a wide range of stakeholders

For an informal discussion about this opportunity, please contact Helen Hanson, Public Protection Practise Manager, Email [e-mail]

If you have a disability and require assistance in making an application or have experienced a problem whilst applying for a position, please contact [e-mail]