Registered Care Manager — Lead Quality & Growth

Graceful Healthcare Services Ltd.; Birmingham; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Ongoing support and training

Leadership forums

Job summary

Graceful Healthcare Services Ltd in Birmingham is seeking an ambitious Registered Manager to lead our Birmingham office. This role offers career growth, a competitive salary, generous bonus potential and comprehensive support to drive service excellence.

You will oversee leadership, compliance with CQC standards, health and safety, recruitment and training, client care, performance reporting, and on-call duties, ensuring sustainable growth and high-quality care.

Qualifications

• CQC knowledge and understanding of assessment criteria.
• Proven management experience in care services.
• Excellent communication and relationship-building skills.
• Commitment to dignity, independence and non-judgmental support.
• Strong planning and record-keeping abilities.
• Experience in recruitment, training and supervision.
• Desirable: financial management experience.
• Policy implementation and adherence to procedures.

Responsibilities

• Leadership & management: support your team to ensure excellence.
• Compliance & quality: maintain at least a 'Good' CQC rating.
• Health & safety: ensure adherence to policies and procedures.
• Process improvement: enhance service delivery processes.
• Recruitment & training: hire and retain high-quality care assistants.
• Client care: ensure high-quality care services and effective scheduling.
• Quality assurance: conduct spot checks, reviews, audits and surveys.
• On-call responsibility: participate in the emergency on-call rota.
• Performance reporting: record and report key performance indicators.
• Ad hoc duties: support the Director and cover carer duties as needed.
• Sustainable growth: drive business growth in line with targets.

Education

NVQ Level 4 (RMA) or QCF Level 5 in Social Care (or working towards)

Job description

Graceful Healthcare Services Ltd in Birmingham is seeking an ambitious Registered Manager to lead our Birmingham office. This role offers career growth, a competitive salary, generous bonus potential and comprehensive support to drive service excellence.

You will oversee leadership, compliance with CQC standards, health and safety, recruitment and training, client care, performance reporting, and on-call duties, ensuring sustainable growth and high-quality care.