Register Services Officer

Brook Street; Newport; Hybrid; GBP 19,000 - 25,000; Full time

Job summary

Brook Street in Newport is recruiting a Register Services Officer (AO) to process updates to Patent, Trade Mark and Design registers, ensuring records are accurate, compliant, and communicated clearly to customers.

The role is hybrid with 20% in the office and a 37-hour work week (9-5, Monday to Friday). You will examine filings, update registers, contact customers on deficiencies, and explain decisions in a professional, friendly manner.

Qualifications

• Careful, detail-focused approach to reviewing documents and ensuring information is accurate.
• Ability to interpret requirements and ensure updates comply with legal rules and standards.
• Clear and professional communication to explain decisions.

Responsibilities

• Examine newly filed Trade Mark recordal forms and ensure legal filing standards are met.
• Review Design recordal forms for compliance with legal requirements.
• Update registers accurately using information on the forms.
• Contact customers by letter/email/phone to flag deficiencies or anomalies.
• Explain decisions in a professional, customer-friendly way.
• Investigate gaps, errors, and irregularities in information.
• Answer calls promptly and provide constructive customer care guidance.
• Take notes from calls and annotate cases when needed.
• Respond to Recordals emails within 24 hours on a rota basis.
• After training, support the Customer Support Centre and other teams as needed.

Skills

Attention to detail

Communication skills

Customer service

Problem solving

Organisational skills

Job description

Assignment Title: Register Services Officer (AO)

Location: Newport NP10 8QQ) - Hybrid (minimum 20% in office)

Working Days / Hours: 9-5 monday to friday 37 hours

Working Pattern: 20 % in office

Pay Rate: £14.42PH

If you take pride in accuracy, enjoy supporting customers, and want a role that makes a real difference behind the scenes, this is a great opportunity. Our Client is hiring an AO Register Services Officer to process updates to the Patent/Trade Mark/Design registers and help ensure records are correct, compliant, and delivered with clear customer communication.

What you'll be doing:

• Examine newly filed Trade Mark recordal forms and associated legal documentation to ensure they meet the required legal standards for filing
• Review newly filed Design recordal forms and associated documentation to confirm compliance with legal requirements
• Accurately update the relevant registers using information provided on the forms
• Where issues arise, contact customers by letter/email/telephone to flag deficiencies or anomalies, and suggest appropriate next steps
• Explain decisions reached in a professional, customer-friendly way (verbally and/or in writing)
• Investigate and respond to gaps, errors, and irregularities in information
• Answer telephone calls promptly and provide constructive advice to maintain a high standard of customer care
• Take notes from call content and annotate cases when necessary
• Respond to emails sent to the Recordals email account within 24 hours (on a rota basis)
• After training, support the Customer Support Centre by answering calls and emails and helping other teams as needed

What you'll bring:

• A careful, detail-focused approach to reviewing documents and ensuring information is accurate
• Confidence interpreting requirements and making sure updates comply with the relevant legal rules and standards
• Strong communication skills-able to explain decisions clearly and professionally
• A proactive, problem-solving mindset when information is missing, incorrect, or inconsistent
• Customer care attitude, including being responsive and helpful on the phone and by email

If you're organised, confident communicating with people, and thrive on precision, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.