Regional support manager

Amberstone Security; Exeter; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Regional Operations Supervisor, where your expertise in security management will drive operational excellence and client satisfaction. This dynamic role requires a results-oriented leader who can build strong client relationships and manage diverse teams effectively. You will play a crucial part in ensuring financial targets are met while fostering an inclusive environment that values diversity and promotes employee engagement. If you are passionate about leading teams in a fast-paced setting and making a real impact, this opportunity is perfect for you.

Benefits

Perkbox recognition platform

Apprenticeship opportunities

Employee of the Month (£50 prize)

110% Club for outstanding performers

WageStream flexible wages app

Employee Assistance Programme (EAP)

Progression opportunities

Ongoing training

Qualifications

• Minimum of 3 years’ experience in a team supervisor role within a sizeable security environment.
• Strong background in security or commercial contract management.

Responsibilities

• Conduct monthly reviews to analyse regional performance.
• Manage employee recruitment, contracts, and performance evaluations.
• Lead employee engagement and succession planning efforts.

Skills

Team Leadership

Project Management

Health and Safety Compliance

Effective Communication

Decision-Making

Education

5-Year Checkable Work History

UK Driving License

Job description

ASEL designs, develops, and delivers fully bespoke and integrated security solutions, seamlessly integrating people, technology, and processes to achieve results-driven outcomes. As pioneers of security risk modelling, which has revolutionised the industry, our business is supported by our risk advisory practice that utilises data and insight to identify and mitigate risks, inform strategy, prevent crime, and reduce costs.

We believe authenticity and transparency are vital to success. Our main objective is to act with sincerity and integrity to provide a genuinely collaborative service that customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has extensive experience in aviation services, facilities management, BPO, and technology, with a heritage in security services across the USA and Europe.

We are seeking an experienced individual to join our operations team alongside the Regional Operations Manager for a designated regional area. The successful candidate will be responsible for meeting financial targets, driving operational excellence, and leading strategic direction of operational teams. Building strong client relationships, identifying innovative solutions, and maintaining employee engagement are key aspects of this role.

Main Responsibilities

1. Conduct monthly reviews to analyse regional performance.
2. Schedule employees and manage staffing needs.
3. Manage employee recruitment, contracts, and performance evaluations.
4. Monitor service delivery and customer satisfaction levels.
5. Lead employee engagement and succession planning efforts.
6. Identify and address contract KPIs for improvement.
7. Maintain financial accuracy and performance management.
8. Develop assignment instructions and risk assessments.

The ideal candidate will have a strong background and prior experience in security or commercial contract management as a site or regional supervisor, with experience managing staff within a team. Experience in project management, health and safety compliance, and line management is essential. Integrity, professionalism, and effective communication skills are crucial. A UK driving license and a five-year work history are required.

Applicants must provide a full 5-year checkable work or education history. If selected for an interview, please bring your right to work documents and recent proof of address.

Due to high application volumes, if you are not contacted within 14 days, please assume you have been unsuccessful.

Additional Information

This role is based at home but requires attendance at Company and Client locations within your region. Travel is often required, including overnight stays and attending social events outside normal hours.

Knowledge, Skills, and Experience

• A minimum of 3 years’ experience in a team supervisor role within a sizeable security environment.
• Entrepreneurial, results-oriented, with experience in a fast-paced, dynamic team.
• Ability to manage competing priorities and meet deadlines.
• Excellent decision-making skills in a fluid environment.
• Ability to work collaboratively with leadership, direct reports, and stakeholders.
• Excellent written and verbal communication skills.
• Strong leadership skills.

Equality & Diversity

ASEL values diversity and is committed to equal opportunity employment. Our goal is to ensure all individuals have equal opportunities based on skills, aptitude, and abilities. We aim to create an inclusive environment that encourages excellence through diversity and leadership.

Responsibilities & Requirements

Job descriptions should be reviewed regularly and updated as needed. All employees must act professionally, cooperatively, and flexibly within their role.

Benefits

• Perkbox recognition platform
• Apprenticeship opportunities
• Employee of the Month (£50 prize)
• 110% Club for outstanding performers with rewards
• WageStream flexible wages app
• Employee Assistance Programme (EAP)
• Progression opportunities
• Ongoing training