IT Systems and Support Manager - Part-time (Approx. 20 hours/week)

The Luminos Fund; London; Remote; GBP 30,000 - 50,000; Part time

Job summary

An established nonprofit organization is seeking a proactive IT Systems and Support Manager to enhance its IT infrastructure and support staff across various digital platforms. This part-time role is perfect for someone who thrives in a remote work environment and enjoys providing hands-on assistance and training to colleagues. You will lead strategic IT projects, including a comprehensive redesign of the SharePoint platform, while ensuring effective communication and training for team members. Join a mission-driven organization dedicated to transforming education for vulnerable children worldwide and make a meaningful impact through your expertise in IT management.

Qualifications

• 5+ years of IT systems support experience, preferably in a nonprofit.
• Strong experience with Microsoft 365 and SharePoint management.

Responsibilities

• Manage IT support and training for staff on digital tools.
• Lead redesign of SharePoint for improved collaboration.

Skills

IT Systems Support

Microsoft 365

SharePoint

Salesforce

Communication Skills

Problem-Solving

Cybersecurity Principles

Training Skills

Education

Bachelor's Degree in IT or related field

Tools

Microsoft Teams

OneDrive

Zoom

Slack

Job description

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IT Systems and Support Manager

Part-time (Approx. 20 hours/week)

The Luminos Fund, a fast-growing international nonprofit bringing education opportunities to the world's most vulnerable children, seeks an experienced IT Systems and Support Manager to support the organization's IT functions.

We are seeking an experienced and proactive IT Systems and Support Manager who can maintain and improve our internal IT infrastructure, provide training and support to staff, and manage strategic projects-most immediately, a comprehensive redesign and reorganization of our SharePoint platform. This is a hands-on role ideal for someone who thrives in a digital work environment and enjoys helping others succeed with technology.

The IT Systems and Support Manager will be the first point of contact for all internal IT needs and will also liaise with external IT vendors when needed. This part-time role reports to the Global People Officer and collaborates closely with team members across the organization.

The ideal candidate will be based in the GMT time zone, working remotely or based in our London or Accra office. Occasional travel to challenging contexts in Africa and the Middle East may be required.

About the Luminos Fund

The Luminos Fund (www.luminosfund.org) provides transformative education programs to thousands of out-of-school children, helping them to catch up to grade level, reintegrate into government schools, and prepare for lifelong learning. Working in partnership with community-based organizations, Luminos is scaling up its accelerated learning program to ensure all children have equal access to joyful, foundational learning, especially those shut out of education by crisis, poverty, or discrimination. To date, Luminos has helped over 377,407 children secure a second chance to learn. A registered 501(c)(3) nonprofit, Luminos works in Ethiopia, Ghana, Lebanon, Liberia, and The Gambia.

Luminos is supported by a range of funding partners, including Cartier Philanthropy, the Gates Foundation, UBS Optimus Foundation, and UNICEF. Luminos has been recognized for its achievements globally, receiving the 2022 Klaus J. Jacobs Best Practice Prize, the Library of Congress International Literacy Award, the Lipman Family Prize, the WISE Award, and the HundrED Global Innovation Award for the last seven years.

Duties and Responsibilities

Device Deployment and Configuration

• Procure, plan, stage, image, and deploy laptops and other end-user devices in line with organizational standards.

• Manage system patching, software updates, and hardware inventory.

Strategic Projects

• Lead the redesign and reorganization of the SharePoint platform to improve collaboration, document management, and knowledge sharing across the organization.

• Identify, prioritize, and deliver special IT projects aligned with organizational goals, security needs, and budget.

IT Support and Training

• Serve as the primary contact for IT support, troubleshooting login issues, application errors, and connectivity problems.

• Provide individual and group training sessions on digital tools (e.g., Outlook Calendar, SharePoint, Slack, Lattice, OneNote, Zoom).

• Translate technical concepts into accessible language for non-technical staff.

• Carry out team-wide training sessions on effective set-up and use of digital tools, e.g. creating folders in Slack, using Slack and/or OneNote to organize meeting notes, use of AI assistant in Zoom etc.

• Coordinate with external vendors for escalated IT issues.

Hosted Application Administration and Security

• Administer and maintain Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online).

• Support Salesforce and other program configuration, permissions, and troubleshooting.

• Manage account provisioning and deactivation and support cybersecurity best practices.

• Manage user accounts, groups, and permissions in Azure Active Directory.

• Implement and support identity and access management solutions (e.g., Single Sign-On and Multi-Factor Authentication).

• Provide configuration, user provisioning, and support for Slack, Zoom, Lattice, and other collaboration tools.

• Evaluate, select, and manage relationships with external IT vendors and service providers.

• Support cybersecurity best practices, including compliance with global data regulations (for example, General Data Protection Regulation).

• Conduct regular reviews system access and configurations.

Advisory and Planning

• Advise leadership on IT strategy and digital infrastructure, including budget and planning.

• Identify and evaluate new tools (e.g., AI assistants, recruitment platforms, storage solutions).

• Document IT processes and maintain an internal knowledge base, and create training resources.

Required Skills and Experience

• Demonstrated patience and a supportive approach in helping team members with varying levels of tech fluency; able to build confidence and capacity through clear communication.

• Minimum 5 years of experience in IT systems support and administration, with a track record of supporting remote and globally dispersed teams, ideally in a nonprofit setting.

• Deep experience with the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, OneDrive for Business, and Azure Active Directory.

• Experience managing and delivering complex IT projects, including defining scopes, timelines, budgets with cross-functional input.

• Strong training and communication skills, including the ability to explain technical concepts in accessible language.

• Excellent problem-solving skills and attention to detail.

• Solid understanding of identity and access management, Single Sign-On, and Multi-Factor Authentication.

• Familiarity with cybersecurity principles, data protection, and compliance standards.

• Experience managing external IT vendors and service contracts.

• Ability to work independently across time zones and navigate cultural and language differences.

• Fluency in written and spoken English and discretion when handling sensitive information.

• Experience with Salesforce and Slack administration is a plus.

Luminos Core Beliefs and Values

1. We believe that every child is capable of learning a remarkable amount in a short period of time, if given the chance.

2. We keep children's joy and well-being at the heart of everything we do.

3. We embrace assessment as a key component of effective teaching and learning.

4. We celebrate and empower local leadership throughout our work with partner communities and governments.

5. We use research, program data, and skilled classroom observation in the tenacious pursuit of excellence.

6. We celebrate the unique contexts and cultures of the communities we serve in our curricula and pedagogy.

7. We act with the highest standards of integrity and care, ensuring mutual accountability among colleagues and partners.

8. We take the initiative to solve problems where we find them, managing details large and small, with urgency.

9. We act deliberately to ensure that our organization is inclusive for people of different genders, racial backgrounds, ethnicities, sexual orientations, religious beliefs, abilities, and other sources of diversity.

10. We build deep, authentic relationships with our supporters in celebration of the mutually transformative power of giving.

To apply for this role, please complete the online application with your resume or CV and a cover letter describing why you are a good match for this position.

We often receive hundreds of applications for our roles, and many applicants submit cover letters generated by AI tools. We are looking for personal cover letters written by you, about you. We want to understand your interests, experience, and enthusiasm for the role. Cover letters written with AI support tend to be generic and do not give us enough insight into your unique profile.

You will be asked to confirm the following information as part of your application:

• Permanent address and present address (if different from permanent), e-mail address, and telephone number

• Disclose any existing personal relationships with existing Luminos Fund employees or Implementing Partners (IPs.)

Compensation will be determined based on the candidate's scheduled hours, experience, qualifications, and location.

We are committed to ensuring competitive and equitable compensation for all employees, regardless of location. If you have any questions regarding how compensation may vary by location, please let us know during the application process.

The Luminos Fund is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.