Study Support Service Manager

NHS; Exeter; On-site; GBP 46,000 - 53,000; Full time

Job summary

An established healthcare provider is seeking a dynamic Study Support Service Manager to lead initiatives within their innovative research delivery network. This role is pivotal in enhancing strategic capacity and ensuring effective study delivery across diverse settings. You'll collaborate with various teams to foster best practices and drive continuous improvement. The organization values diversity and offers a supportive environment for staff development, promoting work-life balance with flexible working options. Join a dedicated team committed to making a positive impact on healthcare research and delivery.

Benefits

27 days annual leave plus bank holidays

Flexible working options

NHS Pension

Occupational health services

Cycle-to-work schemes

Staff discounts

Qualifications

• Experience in healthcare management and research delivery.
• Strong leadership skills with a focus on team collaboration.

Responsibilities

• Deliver critical services across specialties and settings.
• Facilitate best practice exchange to optimize study performance.

Skills

Leadership

Project Management

Healthcare Research

Stakeholder Engagement

Education

Bachelor's Degree in Healthcare or related field

Master's Degree (preferred)

Job description

Job Summary

The Study Support Service Manager will assume a key leadership position in the Regional RDN (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, serving as the cornerstone of the NIHR Research Delivery Network (RDN). The role involves facilitating effective study delivery across the system while enhancing strategic capacity and capability.

Main Duties

For detailed responsibilities, please refer to the job description below. As a vital member of the Royal Devon University Healthcare NHS Foundation Trust, you will be part of an exceptional team dedicated to helping patients stay healthy when they need it most.

About Us

Covering Northern, Eastern, and Mid Devon, our workforce exceeds 15,000 staff, making us the largest employer in Devon. We serve over 615,000 people across more than 2,000 square miles, providing a wide range of emergency, specialist, and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). We also deliver integrated health and social care services, primary care, specialist community services, and Sexual Assault Referral Centres (SARC). Our state-of-the-art equipment and strong links to universities position us at the forefront of research and innovation.

Job Details

• Post Date: 02 May 2025
• Pay Scheme: Agenda for Change
• Band: Band 7
• Salary: £46,148 to £52,809 per year (pro rata)
• Contract: Permanent
• Pattern: Full-time
• Location: Royal Devon and Exeter Hospital, Barrack Road, Exeter, Devon, EX2 5DW

Job Responsibilities

For more details, please see the full job description linked below.

Role Overview

The role involves delivering critical services across specific specialties and settings, including pre-approval services like Planning and Placement Service and post-approval services such as portfolio oversight. A key aspect is building a strong knowledge base through communities of practice with study and site delivery teams, facilitating best practice exchange to optimize study performance. The role collaborates with Regional Specialty and Setting Leads on regional and national improvement projects, aligning efforts with strategic goals and fostering continuous improvement across the network.

The team offers a positive, developmental environment involved in innovative healthcare research. The role offers flexibility regarding the base location (Truro, Plymouth, Exeter, or Taunton) with regular travel to local and regional offices.

Working Pattern: 37.5 hours/week

Interview Date: To be confirmed

Contact: Jo Taylor, Head of Partner Liaison and Planning, [e-mail]

Our Commitment to Diversity

As an inclusive employer, the Royal Devon values diversity and encourages applications from all backgrounds, cultures, and abilities. Priority will be given to staff with Priority and 'At Risk' status, including NHS At Risk staff across Devon.

About the Trust

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, merging the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We support staff development through funding for qualifications, CPD, and rotational placements. We promote work-life balance with flexible working and family-friendly policies. Starting annual leave is 27 days plus bank holidays, increasing to 33 days. Staff have access to occupational health services, discounts, salary sacrifice schemes, NHS Pension, and other benefits such as cycle-to-work schemes and staff discounts.