Product Support Manager

Johnson Controls; Manchester; Remote; GBP 45,000 - 70,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking company as a Product Support Manager for YORK Chiller Solutions. This role offers a chance to provide expert technical support globally, ensuring product reliability and assisting with product development. You'll engage with diverse teams and have the opportunity to travel extensively, making a significant impact in a collaborative environment. Join a leader in smart, sustainable solutions and contribute to creating efficient and safe environments while advancing your career in a dynamic setting.

Benefits

Competitive salary

Bonus incentive

Paid holidays

Comprehensive benefits package

Career development opportunities

Qualifications

• 8+ years of YORK Chiller troubleshooting experience or 12 years of hands-on technical experience.
• Strong analytical skills for solving complex product system problems.

Responsibilities

• Provide technical support for YORK products via phone, video, or on-site visits.
• Develop and maintain technical service bulletins and updates.

Skills

YORK Chiller Troubleshooting

Analytical Skills

Microsoft Suite Applications

Education

Bachelor's Degree in Engineering

Technical or Scientific Fields

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Job description

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Exciting Opportunity at Johnson Controls – Product Support Manager – YORK Chiller Solutions. REMOTE Working opportunity based in Europe!

Are you an experienced technical specialist with a strong background in YORK Chiller Solutions? Do you have a passion for troubleshooting, product development, and global technical support? Johnson Controls is looking for a Product Support Manager to join our team in Europe, supporting our YORK product line.

What You Will Do

Under minimal supervision, you will provide expert technical support for YORK products to our Field Sales and Service teams globally. You will work closely with internal Johnson Controls Production Systems (JCPS) engineers and organizations via phone, video conference, email, or site visits. Your role is crucial in ensuring consistency across all product offerings and assisting with department operations.

What We Can Offer

• Competitive salary
• Bonus incentive
• Paid holidays
• Comprehensive benefits package
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative ethos
• Career development through various career ladders
• Access to business resource groups and training on things we value.
  
  

How You Will Do It

• Provide day-to-day technical support for YORK products via phone, video, email, or on-site visits.
• Develop and maintain technical service bulletins, service letters, and updates for the Solutions Database.
• Offer input and feedback to enhance product service literature quality.
• Troubleshoot refrigeration cycles applied to air-conditioning and heat pump duty on BE equipment.
• Diagnose and resolve electrical component issues, including low and medium voltage VSDs in BE air-conditioning and industrial equipment.
• Play a key role in the Product Development Process.
• Drive product reliability improvements through the Continuous Improvement Process.
• Conduct on-site audits at plants, suppliers, and customer sites as needed.
• Adhere to Johnson Controls’ Code of Conduct, Business Ethics Standards, and safety protocols.
  
  

Required Qualifications

What We Look For

• Ability to travel both domestically and internationally up to 75% of the time.
• Bachelor’s degree in engineering, Technical, or Scientific fields with at least 8 years of YORK Chiller trouble shooting experience OR a minimum of 12 years of hands-on technical experience in YORK Chiller troubleshooting.
• Strong analytical skills for solving complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, PowerPoint) and email communication.
  
  

Why Join Us?

Johnson Controls is a global leader in smart, sustainable solutions that create safe, comfortable, and efficient environments. With a history of innovation spanning more than 135 years, we deliver intelligent buildings, efficient energy solutions, and integrated infrastructure. We are committed to fostering a diverse and inclusive workplace where employees can thrive and make a meaningful impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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