Business Support Manager

Foot Anstey; Exeter; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Business Support Manager to enhance operational efficiency and client satisfaction. This pivotal role involves managing multiple support teams, ensuring high service standards, and fostering a culture of continuous improvement. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and organizational skills while ensuring compliance with health and safety regulations. Join a forward-thinking firm that values innovation and collaboration, offering comprehensive professional development and a supportive workplace culture.

Benefits

Competitive salary

Performance-linked bonus

Enhanced parental leave

Private healthcare

Flexible working environment

Qualifications

• Experience in managing diverse operational teams in professional services.
• Strong knowledge of health & safety and GDPR compliance.

Responsibilities

• Lead and manage teams responsible for Office Management and Customer Service.
• Drive continuous improvement and ensure compliance with policies.

Skills

Management of service streams

Health & safety knowledge

GDPR compliance

Budget management

Communication skills

Customer focus

Problem-solving skills

IT skills

Education

Relevant degree or equivalent experience

Job description

Job Title: Business Support Manager

Ready to take your career to the next level?

We're one of the UK's most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition. Join us, and let's shape the future together.

• We are in a period of exclusive direct sourcing for this role and are not currently accepting applications from recruitment agencies.
  
  

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The role in 60 seconds

• Role: Business Support Manager
• Team: Business Services
• Location: Exeter, or Taunton
• Working Pattern: Full time
• Why this role matters: This is a pivotal opportunity to enable firm-wide efficiency, consistency, and service excellence by streamlining support services. It is critical to supporting growth through enabling fee-earner efficiency, and indirectly boosting billable hours and client satisfaction.
  
  

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What you'll do

In this role, you'll lead, manage, and develop the teams responsible for Office Management, Mail & Post Room, Records, Switchboard, Customer Service, Reception, and the Client Suite across the firm:

• Be a part of the Facilities and Business Services team whose objective is to support our people and culture strategies by fostering a consistent, well-managed workplace environment, contributing to employee engagement and retention.
• Ensure all services are delivered to a consistently high standard in line with firm policies, client expectations, and health and safety requirements (i.e. food safety, event management).
• Manage and promote health, safety, and security standards within the region, to ensure employees are provided with a safe and secure work environment and client data is always protected.
• Drive a culture of continuous improvement, proactively identifying opportunities to streamline services, reduce cost, and enhance service delivery.
• Ensure compliance with data protection, confidentiality, and records management policies.
• Manage and promote health, safety, and security standards, and work with the wider business to plan and coordinate future refurbishments and staff relocation.
• Oversee rotas, resource planning, and staff deployment to ensure coverage and operational effectiveness across all areas.
• Develop/monitor KPIs and SLAs to measure performance and identify areas for improvement.
• Manage budgets and supplier relationships relevant to business services functions.
• Support user engagement, training, and adoption of new processes or environments, particularly when layouts, workflows or service points have changed.
• Act as a critical link between operations, fee-earning practice areas, and support functions, ensuring that services evolve with the changing needs of the firm.
  
  

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What we're looking for

We're seeking an experienced and highly organised Business Support/Services Manager to lead and manage the delivery of high-quality operational and client-focused services across multiple support teams. Someone who thrives in a fast-paced, client-focused environment and brings:

• Experience managing multiple service streams and diverse operational teams in a 'professional services' environment.
• Sound knowledge of health & safety, GDPR, and operational best practices.
• Budget management and supplier contract experience (desirable).
• Excellent communication, interpersonal, and organisational abilities.
• Customer-focused with a keen eye for detail and a proactive approach to problem-solving.
• A flexible approach with willingness to travel regularly to all staffed office locations.
• Confident IT skills.
• A shared passion for innovation, collaboration, and achieving great things together.
  
  

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Join a seriously ambitious firm

At Foot Anstey, we're committed to making a difference for our people, our clients, and society. Here's what makes us stand out:

• An ambitious growth strategy that opens up opportunities for our people to make their mark.
• A client base that spans household names, thriving startups, and ambitious enterprises.
• A culture built on our values of being refreshingly human, entrepreneurial, inclusive and collaborative.
• A strong focus on being a responsible business with a commitment to sustainability and giving back to our communities.
• Comprehensive professional development and training – whatever your role and level we have training that will support you to achieve your goals.
  
  

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Progressive benefits tailored to you

We believe our people are our greatest asset. That's why we offer a comprehensive benefits package designed to support your professional growth and personal wellbeing, including:

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).
• An open, flexible working environment.
• Find out more about our benefits and work environment here Life at Foot Anstey
  
  

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Ready to apply?

• Hit the "Apply Now" button.
• Send us your CV and a quick note on why this role is perfect for you.
• Our team will review your application and be in touch, whatever the outcome.
• Invited for interview?
• With a straightforward process typically involving two interviews, our talent acquisition team will guide you through every step, ensuring you feel confident and prepared to show us what you can do.
• We're here to support your individual needs. If you require any adaptations or adjustments, we're more than happy to accommodate these. Before your interview, we'll contact you to discuss the themes we'll cover and answer any questions you might have.
• If you'd like to visit our offices prior to your interview or would like help testing your kit for your virtual interview, just let us know.
  

Let's make your next career move the start of something extraordinary.