Regional Service Manager

Cars2 Limited; Barnsley; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Company car

Company pension

Job summary

Cars2 Limited is seeking an experienced Regional Service Manager to lead Aftersales across two service centres in Barnsley. You will coach Service Managers, drive KPI improvements, and uphold high standards of customer experience and health & safety.

The role requires strong leadership, multi-site management experience, and a passion for developing high-performing teams while delivering commercial results.

Qualifications

• Experience as Regional Service Manager or similar multi-site leadership role.
• Strong experience in automotive Aftersales, servicing, workshop operations or vehicle repair.
• Proven track record of developing managers and building motivated teams.
• Strong commercial awareness and ability to understand, challenge and improve operational KPIs.

Responsibilities

• Support and develop the operational performance of two service centres.
• Coach and develop Service Managers and teams to reach potential.
• Monitor and improve KPIs: productivity, efficiency, customer satisfaction, labour, profitability.
• Drive strong commercial performance with focus on customer experience.
• Ensure processes, manufacturer standards and procedures are followed.
• Identify opportunities for improvement and deliver actions.

Skills

Leadership

Commercial awareness

People development

Communication

Problem solving

Health & Safety

Multi-site leadership

Driving licence

Tools

Workshop ops

Job description

Are you an experienced automotive Aftersales leader looking for your next career opportunity with a successful and growing motor group?

Cars2 is a highly successful motor retailer operating across West and South Yorkshire. Following significant growth in recent years, we now represent a number of leading automotive brands, including Hyundai, SEAT, Nissan, Renault, Dacia, LEPAS, Chery, OMODA, JAECOO and MG.

As an future employee-owned business, our people will have a genuine stake in the continued success and future of Cars2. We believe this creates a culture where everyone can contribute, develop and share in what we achieve together.

Due to our continued growth, we have an exciting opportunity for an experienced and highly motivated Regional Service Manager to join our Aftersales leadership team.

Based in Barnsley, you will take responsibility for supporting the operational and commercial performance of two automotive service centres, working closely with the management teams to deliver outstanding performance, exceptional customer service and consistently high operational standards.

The Role

As Regional Service Manager, your responsibilities will include:

• Supporting and developing the operational performance of two automotive service centres.
• Coaching, mentoring and developing Service Managers and their teams to achieve their full potential.
• Monitoring and improving key performance measures, including productivity, efficiency, customer satisfaction, labour performance and profitability.
• Driving strong commercial performance while maintaining an uncompromising focus on the customer experience.
• Ensuring company processes, manufacturer standards and operational procedures are consistently followed.
• Identifying opportunities for improvement and ensuring agreed actions are implemented and delivered.
• Driving improvements in workshop performance, capacity utilisation and overall Aftersales profitability.
• Supporting the delivery of consistently high standards across every customer touchpoint.
• Maintaining excellent standards of Health & Safety, compliance and automotive industry best practice.
• Creating a culture of accountability, continuous improvement and high performance across both locations.

What We’re Looking For

We are looking for an established automotive professional who can combine strong leadership with commercial awareness and a genuine passion for Aftersales.

Ideally, you will have:

• Previous experience as a Regional Service Manager, Area Manager, Aftersales Manager, Centre Manager or in a similar multi-site automotive leadership position.
• Strong experience within automotive Aftersales, servicing, workshop operations or vehicle repair.
• A proven track record of developing managers and building successful, motivated teams.
• Strong commercial awareness and the ability to understand, challenge and improve operational KPIs.
• Excellent leadership, coaching and communication skills.
• The confidence to challenge performance constructively and implement change where required.
• Strong problem-solving and decision-making abilities.A sound understanding of Health & Safety, compliance and workshop operating standards.
• The ability to influence, support and motivate teams across multiple locations.
• A full UK driving licence.

Why Join Cars2?

This is an excellent opportunity to join an ambitious and expanding automotive Group at an exciting stage of its development.

You’ll have the opportunity to make a genuine impact on our Aftersales operation, develop talented teams and play an important part in the continued growth and success of the business.

Potential to bring in your own people if their application is successful.

Working Hours: Monday to Friday, plus alternate Saturdays.

If you are an experienced automotive leader who is passionate about people, performance, customers and delivering outstanding Aftersales results, we would love to hear from you.

Job Type: Full-time

• Company car
• Company pension

Experience:

• Motor Trade Service Manager: 2 years (required)